Went to get water this morning and the water dispenser does not give me water anymore. I hear the motor running when I hit the button. Nothing comes out. I ordered a replacement catridge. Would that be a catridge that would cause that? Can I test without the cartridge? I have a Kenmore 74252 with the water in the upper left corner of the fridge. Any help would be appreciated.
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Re: water stopped coming out of the dispenser
Your filter would have to be VERY dirty and fully plugged up for that to happen along with no ice maker production too. Did you happen to move the frige recently where the line in the back is kinked closed? Any recent plumbing work could have put debris in the line and plugged the screen on the solenoid valve. Simplest test is to pull the frige out and see if you have water from the wall valve. If you disconnect the line at the frige and turn the wall valve back on you should have water flow of course (clean without debris). It may be that the line is frozen up also, that means leaving the unit off for a day to see if the line will defrost. If the solenoid valve is working you would hear the loud "click" of the valve.
I also have the same Kenmore 74252 and my water dispenser also stopped working. There are no kinks in the line, it has not moved. No recent plumbing. Town water so I seriously doubt debris is in the line. Like Deca, I also can hear the motor run when I press the button, but not a drop of water comes. I'd like to find out from Deca if he found a solution but I dont see a way to contact him.
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We are sorry to hear of the problem with your Whirlpool appliance. We would recommend having a local certified technician in your area properly diagnose and repair the issue you are experiencing. Please email us at Whirlpool_Digital@Whirlpool.com with your name, phone number, address and the model and serial number for your refrigerator.
Well, there is no "motor" for the water dispenser, only a solenoid valve. However, there could still be a problem with the solenoid even if you do hear it when its energized. Hearing it make a noise does not mean its working properly.
Does the water dispenser work? Is there a light at the dispenser panel, does it light? Do you hear any noises or motors running when you actuate ice dispenser? You could have a power issue for the dispenser. Some newer whirlpool models have an issue with the wiring leading into the door at bottom being so securley fastened to frame, the lack of movement forces the wires to bend, and in time break, with door usage. If water dispenser works, and you hear no sounds when the ice lever is actuated, then you have a problem with the dispenser panel circuit board. if water works and you hear some sounds when ice lever is actuated, such as a loud popping noise, then you have a bad ice dispenser auger motor, not churning the ice out of the bucket.
Disconnect the water line at the water inlet valve on the back and try the dispenser to see if water comes out there and see if you hear the valve work. If the water comes out here then the problem could be the filter. The mesh screen in the water inlet valve could be stopped up. Disconnect the water supply line to see the screen. You may have to remove the cardboard backing to see the valve on the back of the freezer.
When you try the water dispenser you should hear the water inlet valve which is on the back where the water supply comes in. If you do hear it then Your
water line could be frozen in the door. You can disconnect the line under the
unit before it goes into the door at the bottom hinge. Push the dispenser
button and see if it comes out there. If it does leave the door open till it thaws. If you don't hear the valve working the dispenser switch is bad.
although you had waterto the bottom of door when disconnected, did you try to dispense water while unhooked andsee it flow??? because just unhooking it will allow the resivoir of stord water to flow out by gravity, giving false sense of water working., if indeed it did work the you have a frozen water lin within the freezer door itself, ait tricky to defrost. aside form unplugging unit and allow to thaw out, or pulling line form liner not going to be easy to thaw the line. if you indded still hear the "hum" after disconnectng water under door, then it soundsas if you have a bad water inlet valve located behind refrig where the water atteachges to the refric, no repairingthe valve it needs replacing
The motor that you hear on the refrigerator is the water pump that carries the water to your dispenser.
If no water is coming from the dispenser. You have to check 3 things:
1. If there's any water.
2. Water filter clogged.
3. Water line for dispenser clogged with minerales carried on water flow.