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Attendant Directed Call Pickup Description The attendant can perform a directed call pickup from the console. This will permit calls to be retrieved before the recall timer expires or if calls have been transferred to the wrong extension. Conditions None. Programming Assign an access code to Feature 09 (Directed Call Pickup). Enable COS Option 218 (Directed Call Pickup). Operation • Dial the Directed Call Pickup code. • Dial the extension number of the ringing telephone - the call is connected.
This is usually a problem with the phone's configuration. Is this phone getting it's configuration from a network server or pbx? If so, find the configuration file for your specific extension and find this location. This example is for a phone whose extension is 2704
If you are not using a network-based configuration, the phone's settings can be changed via the phone's internal web server. Open a web browser window and enter the phones' IP address, i.e. http://192.168.1.109. The default user is 'Polycom' and the pass '456'. Go to the links at the top for each line you are using and scroll to the bottom, you will see the voicemail settings there. Use the above info to fill in the correct info, save the settings and the phone will reboot.
There might be another voicemail box associated with your extension. Hang-up the receiver and press the voicemail button. It should tell you where the voicemail is sitting. If you do not know the passcode for that voicemail, have your system admin take a look at it.
I believe that another user has called you and while the phone was ringing, they pressed the message button - and set the lamp. With the handset still on the cradle, press the message button... read the display. Follow the prompts to cancel or call the message sender. OR Pick up the handset, and press the message button. It should call the extension that set the lamp.
The code you refer to is not a standard code. Each vendor or installation is different and the codes can be set how the vendor or site wants them. If the above doesn't work, I suggest you contact the vendor for this info. Or if you have system access, log into the system and find the form Feature Access Codes. Look for the Lamp off code. Dial that code followed by your extension number.
This sounds like you have a call back message active on your phone, The callback is a through back to the days before we had Voice-mail, if you wanted a person to call you back you could activate their message light by pressing your message key while the called phone was ringing. To remove the light you would lift your handset and press the message key then select which party you wished to "callback", once the call was answered at the other end the light would be extinguished. Give this a try, I bet you will be surprised at the results.
Is the phone in a ACD? I'm guessing it also has a broken dial tone? We had this problem and found that the phone was part of an ACD but wasn't logged in, causing a call forward to kick in. We had to dial *81 on the phone to clear the phone settings (it will be different for you no doubt so check the Feature Access Code Assignment.
Failing this, I would suggest you take the persons telephone line out of the system entirely, clear voicemail, clear the extension number and clear its IP registration etc and then start afresh; this has worked for us in the past too.
Ok this post is OLD, but for anyone else having this issue, this is the solution...
There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).
If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).
Too change this option, a Mitel Tech is required...