Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator
I have been having trouble with my KitchenAid Superba for few months. First, the water and ice maker stopped working, nothing dispensed. Later, after few days, it started to work by itself. It did this few times and suddenly it was not working properly. Two weeks ago the ice maker quit making ice but the water dispenser still working. We have trouble shoot few areas and have follow advises and ideas but nothing works. This is an expensive refrigerator that should not be giving problems withing the first two years of usage. Can you help? Thanks in advance
I have the same refrigerator and was having a very similar problem. My water would dispense just fine, but the ice maker suddenly began making partial cubes of ice, then quit making ice, than started again before finally stopping again. At first I thought it was because the fill tube coming from the back of the frig was frozen, but after clearing it the problem persisted. I traced the problem back to the valve at the back right corner of the frig. I disconnected the power inputs and water lines, then took the valve apart. On the side that feeds the ice maker there is a small washer inside of the valve with a very small hole that only allows a limited amount of water flow through it. A small pieced of rubber had broken loose from another section of the valve an was clogging this small hole. I cleaned the entire valve system and reassembled it. The ice maker is now back in action!!! The fill tube going into the tray had frozen because of the small trickle of water that was going into it was not sufficient to keep it from freezing. Make sure this is still clear before turning everything back on. I hope this helps several of you out there, as this seems to be a common problem.
Posted on Sep 15, 2008
Just like everyone here, our ice maker just stopped making ice. We solved the problem by unplugging the refrigerator for about 2 hours leaving the freezer door open.
It started making ice a few minutes after plugging it back in. Obviously the line that supplies the water had frozen and this allowed it to un-freeze.
We didn't remove any of the frozen items in the freezer, at the two hour mark, everything in the freezer was still mostly frozen.
Posted on Jul 01, 2008
We had a similar problem and they replaced the module. About a month later it stopped making ice and it was due to the waterline at the top of the freezer being frozen. Service man chipped out the ice then the water flowed into the trays. He stated that the line froze due to excessive humidity in the freezer (no real cause - we're a two person household and don't give it excessive use). Service guy suggested we place a box of baking soda in the freezer every 3 months. One other cause for excessive humidity is the possibility that the flap on the ice dispenser in the door does not close fully. I've noticed that when it does make ice, the ice tends to clump up in the container(in the door). Which leads me to believe that the flap is indeed not closing fully. Would not recommend this model or A&E service (warranty service co.). We purchased the 3 year warranty, but the problem seems chronic and indemic to this model.
Posted on Apr 01, 2007
The people posting on this site are a godsend. I was about to drop 654 on a new door when I came across this site. As everyone metions the door has a design defect and the wires controlling ice dispenser and water dispenser get severed. I ended up taking 18guage wire soldering it to both ends, shrink wrapping them and reconnecting. The ice/water dispenser work great. Unfortunately I have to repair the water supply tube that I melted when I shrink wrapped the solder joints. All the repair took was a few hours and a couple supplies, shrink wrap, heat gun, solder iron and solder.
Thanks for the hint on repairing.
Posted on Nov 21, 2008
Ice maker sounds like the motor module is bad, happens ALOT. The modules have been upgraded in 2006 for retrofitting so be sure to replace it with a 2006 model or in 2-3 years it will break again. http://www.partselect.com/xq/aspx/Inventory.381007/qx/PartDetail.htm?SourceCode=5&ModelNum=KSCS25INSS
Posted on Dec 11, 2006
Hoe do you take the valve apart
Posted on Nov 04, 2008
Our ice maker stopped working all of the sudden also. After reading some of these responses, I got the ice plug out of the water fill tube that comes from the top of the freezer. Once unplugged, it resumed normal operation.
Posted on Dec 29, 2010
Make sure your fridge doesn't have a recall for evaporator as is the case on my fridge I also thought it was electronic and first tech thought it was a leak in reality the evaporator was clogging and causing freon to not keep fridge cold or freezer to work properly but kitchen aid won't let you know you will have to let a tech look that info up for you.
Posted on Dec 14, 2014
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
this is not a solution, but an explanation- our repair man said that there is a line (tube) containing electric wires that passes from the frig to the door at the bottom of the door, near the hinge. for what ever reason, the line has broken, thus keeping the electric from getting to the motor that dispense ice and water- solution= $700 for a new door; we'll do without
Posted on Mar 19, 2009
The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.
Posted on Mar 23, 2009
Tips for a great answer:
Before going to buy any parts
Go through this troubleshooting help links.
This is list of refrigerator problems,
which is normally faced in refrigerator.
You can go through the details, by clicking the link below:---
Refrigerator is not cooling properly?
Both refrigerator and freezer not cooling properly in refrigerator?
The ice maker not working: ---
Compressor not running on refrigerator?
Water dispenser not working on refrigerator?
These will help.
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