Question about Xerox Phaser 8500/DN Printer
Does anyone know what this error code means HELP.?
That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.
Testing the Ink Out Sensors Use this procedure to test if an Ink Out Sensor?s flag works correctly.
1. Remove ink sticks from the ink loader?s channels.
2. Place the printer in Diagnostics Mode by:
a. Turning on the printer and as XEROX appears on the screen, press and hold the Back and Help button until Beginning Service Mode Initialization appears.
b. Scroll to and execute test Monitor: Sensors
a. While error code displayed, press UP arrow and OK key.
b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).
c. Select test 82: Monitor Sensors. Press OK.
d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.
3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)
Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel. If it doesnt change states you need to replace the ink loader
Posted on Nov 18, 2008
If after following smarttech's advice you decide you need to replace the ink loader, the part number for the 8500 is 133K27711. Here is a video that shows you how to replace it. Also covers the 8400, 8550 and 8560 though the part numbers are different. Good luck, hope it helps.">
Posted on May 26, 2011
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 11, 2012 | Samsung Washing Machines
Here is a tips that I wrote that will help to explain why you get the PF Error Code
PF Error Code for Appliances
Oct 31, 2010 | LG WM3431 Front Load Washer / Dryer
Jun 20, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...
Apr 18, 2009 | Maytag Neptune MAH5500B Front Load Washer
Jan 03, 2008 | Canon imageRUNNER C3200 Copier
Sep 11, 2006 | Konica Minolta magicolor 5430 DL Laser...
Jun 30, 2014 | Xerox Phaser 8500/DN Printer
Jun 04, 2014 | Xerox Phaser 8500/DN Printer
177 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: