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Note: Please make sure you download the correct one for your version of Photo Explosion 3.0. If you have the Deluxe version, download the Deluxe update. If you have the regular version, download the non-Deluxe update. 5. Save the update to an easily accessible location, such as your Desktop. 6. Once downloaded, go to where the update was saved and double-click the update. 7. After installing the update, you should no longer experience this problem.
Note: It is extremely important that you do not run Photo Explosion until you have restarted the computer and installed the update. If you run the program before installing the update, you will need to start the steps over from the beginning. This comes directly from the Nova FAQs. Hope this helps!
I had the same problem. One of the responses indicated a second sent of CDs had the same result. I returned my software and the second set worked. The second set had a sticker containing a serial number for the Drive Erase Pro. This was on the plastic wrapper on the CDs. I did not have this on my first set of CDs. I am guessing the second set is an updated set of disks or a different "batch". If your CDs did not have this sticker, there might be a bad batch of CDs. Not sure how you can determine if you have the set with the sticker without opening the software package.
I had returned my software to Best Buy. The person at the help desk thought the second CD looked suspicious. Looked like there were small bubbles in the CD.
No matter, the second set of CDs loaded no problem. I did not make any PC changes between trying to install the "bad" set and the set that worked.
Did you install it from an original disc or download it off the internet? If it is off an original disc, try making a copy of the dic if you have a burner. Now use the copy as the install disc. Unisntall it ands reinstall with backup copy disc. If you downloaded it off the net, the download is corrupted, and you need to uninstall it and download it again. Good luck.