Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse

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No audio sound after installing the keyboard software

I ran a problem after installing the keyboard software. When I play music, there is no sound. Uninstall the software and were able to hear sound.

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  • chao_xyooj Nov 18, 2008

    The mute option on the keyboard is off, but still no sound.

  • chao_xyooj Nov 18, 2008

    Im running vista 64. The keyboard is compatible with vista. Im not sure if running the vista 64 is the cause of the problem.

    I can control the volume bar with the keyboard, but there is no sound at all.

  • chao_xyooj Nov 19, 2008

    Problem fixed!!!! thanks

  • sheryl0513 Nov 26, 2008

    I can not play any attachement that has sound on my PC ever since my wireless MX3200 was installed. How do I fix it?

  • scottmcgee Dec 06, 2008

    I have a system that runs Windows XP Pro sp3. My sound worked perfectly until I install my MX 3200 keyboard and mouse today. Now, no sound. I checked the sound setting in Control Panel, they look fine. I open my volume control, and it looks fine. The keys on the keyboard (as well as the onscreen controls) work fine to change the volume and turn mute on and off, but no sound.

    I did update the version of the software from the web. No change in sound.

    Any ideas?



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Greetings, I'm having the same problem here with my keyboard output not working. I used the MX 3200 keyboard+mouse combo for several months until it recently stop working properly. This may seem weird but sometimes if my desk is hit (either by my foot/arm, etc.) I start to hear ticking/"fuzz" noise coming from my speakers (even if they are turned off!) for several seconds and then my mouse and keyboard stop responding to input. This also randomly happens when I'm on the computer for several hours at a time (gaming). Until recently, all current attempts to connect my keyboard have failed and I'm stuck clicking on the on-screen keyboard. I also have a logitech USB headset which also stops responding to sound when the keyboard/mouse combo stop responding. I have tried uninstalling my current SetPoint software and no change has occured. Perhaps I have missed something or my drives need updating. Any help would be appreciated.

Note, restarting my comp. usedto solve the problem tmporarly, now it doesn't anymore.

I am using Windows XP Home Edition Service Pack 3. I have no idea where to or how to change my sound card device as the ocation pointed out is a bit vauge :\

Posted on Dec 29, 2008

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The problem is that the SetPoint software change your PC's default sound device to a bluetooth device from your original sound device. Go to control panel -> sound device setting and then change back the default device to your original sound card device. You will be fine.

Posted on Dec 17, 2008

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When you loaded the software for the keyboard, the buttons on the keyboard for functions will be active, have you made sure that the mute key on the keyboard is not pressed 'on' to mute the sound?

Posted on Nov 18, 2008

  • 1 more comment 
  • Debs
    Debs Nov 18, 2008

    what version of windows are you using? If you are using vista, is the software vista compatible?

  • Debs
    Debs Nov 18, 2008

    When I loaded the software for my Logitech keyboard, the sound was barley audiable. What I had to do was turn down the sound using the keyboard, the key with speaker - sign, then manually turn my speak up. Then when listening to music I can press the speaker+ sign on the keyboard to get the desired volume.

    If this does not work for you then you may need to get updated software for your version of windows.

    Let me know

  • Debs
    Debs Nov 18, 2008

    okay because you have vista 64 the cd version may not work correctly, try going here

    select your keyboard and download the software from online

    This should help you resolve your problem


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