Question about Toshiba Satellite P205-S6287 Notebook PC

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My New Gateway isn't recognizing the cd/dvd drive :(

I have a Brand New Gateway t-6330u Notebook with Vista 32 bit and I loaded a few programs onto my new computer and then all of a sudden it didn't recognize the dvd/cd-rom drive anymore. I went to the control panel then to the device manager and under the dvd/cd-rom drives it has a yellow triangle exclamation point with Optiarc DVD RW AD-7563A ATA Device. I click it and it says- this device cannot start (code 10). It says to check for solutions, but there isn't any. I click on the driver tab and update driver doesn't work, disable and abling the device doesn't work. I tried uninstall the driver, but then it eliminated it all together, which was scary. So I left the drive open, restarted the computer and it loaded itself back on, but with the same error code 10. Please help!! I really need this drive to work!! This is my 3rd computer this year, I'm just having no luck :(
Thank you for your help and God bless,

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  • Anonymous Mar 11, 2009

    I'm using Roxio as well as other burning programs to make DVD and data DVD but when I try to burn, the DVD drive does not appear as an option, the only way I can finish my project is by burning an image.



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PLEASE read all the way through before doing any of the options.Thanks,

Sounds like something in the system files/registry may have gotten corrupt. Perhaps one of the programs you installed caused an issue. Whatever the case, if it's brand new you should have a year,or at least minimum of 60 or 90 days of free tech support from Gateway, this would probably be the most time efficient method.

Just to know in advance: Depending on the computer, if it didn't come with a set of back up disks for the Vista program, ( program file are securely saved/stored on the Hard Drive ) Gateway will recommend you create a back-up set if it didn't come with one. Advisable to do this anyway in case of a complete Hard Drive failure.. They should be able to walk you through the procedure to get it back online.

If calling Gateway tech support isn't an option, then you may be able to try a SYSTEM RECOVERY to a time before the problem developed, I'm not sure if that will work or not, won't hurt anything to try. If that doesn't work, the system may be able to reinstall the files for the dvd/cd rom drive.

To find where to see if this is an option that can be done, ( it will say something like Application Recovery or Gateway Application Recovery ),and to find the SYSTEM RESTORE, and to find the location of where to create the back -up disks if that is a necessary option, and to find how to do any of the other options mentioned, DO THIS---> From your start menu open ALL PROGRAMS > open PC HELP & TOOLS > In that list you should see all of the options mentioned here.

The other option is to uninstall, or rather do a complete system recovery. Just make sure you have a back-up of everything you want to keep that you have saved on it because it will delete everything. If you have the disks for the Vista program great, if not and the program is on the hard drive, make a set of back-up disks for the vista program itself. This is recommended always just in case of a complete Hard drive failure.

If you can't call Gateway for tech support,TRY THIS ONE FIRST, you should be able to go to the Gateway website and find the download for the driver for your dvd/cd rom, try downloading it and installing it before you do any of the other options. A complete System Recovery is a big pain and time consuming, plus you will have to get/borrow from a friend a cd/dvd writer to back up everything before you start a recovery.

Posted on Nov 18, 2008

  • hdpanama
    hdpanama Nov 18, 2008

    BIG OOP,

    I wrote SYSTEM RECOVERY when I meant SYSTEM RESTORE, try that FIRST, sorry.


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La solucion para Migrar de Vista a XP esta aqui:

Todos los drivers totalmente funcionales.

Posted on Nov 27, 2008

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