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The ON button is jammed

This is HP Photosmart A620 series bought from QVC in February of
this year and therefore is still under 12 months warranty. It is not
used a lot have used it nore more than a dozen times and only
half a dozen photos at a time. Nobody else uses it except me.

Posted by on

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  • dmpollock Nov 18, 2008

    Photosmart A620 ON button jammed

  • dmpollock Nov 18, 2008

    I have checked for all paper pieces in machine and there are none and there is no paper loaded.

  • dmpollock Nov 20, 2008

    Thank you for all your help but none of them work. Have been on the HP and they are replacing

    the photosmart machine as it is still under guarantee.

    Once again many thanks

    D M Pollock


3 Answers

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if it is under warranty
and can't be fixed it!
return it to the shop
where you bought your printer

Posted on Nov 18, 2008

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Try powering it down and repowering it again from the wall socket to allow for a full reset and see what happens from there

Let me know


Posted on Nov 18, 2008

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Did you check paper pieces inside to verify the jam error. ?

Posted on Nov 18, 2008

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  • Maanita Chadha
    Maanita Chadha Nov 18, 2008

    Step one: Check for and remove any loose paper from the front of the printer

    1. Remove all loose paper from the paper input tray.

    2. If the paper is visible part way through the front of the product, gently pull the paper to remove it out.

    Step two: Clear the jam from the back of printer
    If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.

    1. Remove the paper from the input tray.

    2. Then gently pull down on the input tray until pops open more fully.

      Do not attempt to extend it to a full horizontal position. Doing so could damage the printer.

    3. Gently pull the jammed paper to remove it from the back of the printer.

    4. Lift the input tray up until it snaps back into paper-loading position.

      If you cannot grasp the edge of the jammed paper to remove it, turn the printer off, then on. The printer checks for paper in the paper path and will automatically eject the jammed paper.

    5. Touch OK to continue.

  • Maanita Chadha
    Maanita Chadha Nov 18, 2008

    Step three: Reload and test the printer
    Once you have removed the jammed paper, verify that the printer is still functioning properly.

    Follow the instructions below to print a test page:

    1. Load paper in the input tray. Use plain paper or index cards to conserve photo paper.

    2. Touch the Menu icon on the quick touch frame.

    3. Touch Tools .

    4. Touch Test & Sample Pages .

    5. Touch Print Test Page . The test page prints.

  • Maanita Chadha
    Maanita Chadha Nov 18, 2008

    Step four: Service the printer

    If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Support for HP products (United States only)

    Be prepared to provide the following information: Serial Number (S/N), product name, model number, and a brief description of the issue.

    Support for:


    Hours of operation

    Additional information

    HP and Compaq products

    800-HP invent
    24 hours a day, 7 days a week for most products
    U.S.: English and Spanish for most products.

    HP TouchSmart PC products


    24 hours a day, 7 days a week.

    U.S.: English and Spanish.

    Compaq Presario PC products
    800-OK Compaq
    24 hours a day, 7 days a week
    U.S.: English and Spanish.

    Customers using TTY
    6:00 a.m. - 3:00 p.m. PT
    Mon. – Fri.
    excluding holidays


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