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Norstar M7310 Phone's Buttons Don't Work At All

We have 2 M7310s hooked up, one the main line, the other an extension at the same counter. The main phone's buttons suddenly stopped working when I was out for a couple of days; nobody seems to know what happened. I press Hold and 1's appear in the display, none of the Line buttons work, number keypad doesn't work, and the Feature button doesn't do anything. We can receive calls in and call its internal 4-digit extension, but can't put calls on hold to transfer and can't call out on any of the 4 line buttons. Anyone had this problem occur before? I've tried unplugging it and nothing happens (maybe I'm not waiting long enough).

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  • swhitright Nov 20, 2008

    I'm not sure what the "system" is; telephony isn't my strong suit. These refurbished telephones are being used in a grocery store, and they were installed only 1 month ago. The boss is having trouble getting a tech out to us to teach him and us other managers how to use all the features, plus we're probably getting a brand new setup next February. I've tried googling for a technical/service manual for this model telephone, but only find the quick reference operating instructions. Any ideas where I could find the technical/service manual?



1 Answer

What system is this on? Sounds like the system is going downhill.

Posted on Nov 19, 2008

  • Anonymous Nov 20, 2008 You can get the manual, but you will definitely need to know which model you have.

    If you can find the system, it will probably Be either an MICS or a CICS.

    One would say Modular ICS system, or Compact ICS system.

    Where are you I dispatch technicians all over the country, I might be able to get someone there.



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