Question about HP Office Equipment & Supplies
There is no doubt if we try to follow our experts to solved your particular problem.
Paper jams doesnot only the problem that can be happen in any printer.
Just follow the simple instruction that will appear on your window screen because it's the best thing
that will work out in trouble shooting problems.
If not call service center nearest you.
Posted on Nov 21, 2008
Agreed - a model number would be more helpful.
But, often times, there can be a little tiny piece of paper or sticky piece of label paper that has gotten wrapped around the roller somewhere. Take the back off and make sure there isn't a shred of something left over from some previous jam.
If you don't see anything, lift up the lid and make sure there isn't a scrap of paper somewhere inside that keeps taking a ride on new pieces of paper, enough to trigger the error message.
Of course, I am assuming you have already tried this, but just in case...
unplug the computer and leave it unplugged for a few minutes. Reboot your computer.
Then plug the printer back in. It could trigger a reset in whatever gave the original jam message.
If that doesn't do it, then you might have a bad sensor. Again, model number would have to be included to be more specific.
Posted on Nov 20, 2008
Usually when this problem appears it has a sheet of paper wrapped around the heat roll of the fuser. Open the back of the printer, you should see a black roll and an orange roll (could also be 2 black rolls). If one of the rolls is white you have paper wrapped around it.
The next thing that tends to cause this problem is the exit sensor for the fuser is broken or out of place.
Just use a slightly damp cloth or some sort of disposable towel and clean the printer.
Posted on Nov 19, 2008
There is either a sensor flag out of place, which is usually a small plastic piece, or you still have a small piece of paper stuck some where. Without knowing which machine we are talking about it's hard to say which it is.
Posted on Nov 19, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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