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My printer keeps telling me I have a paper jam there is not

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There is no doubt if we try to follow our experts to solved your particular problem.
Paper jams doesnot only the problem that can be happen in any printer.
Just follow the simple instruction that will appear on your window screen because it's the best thing
that will work out in trouble shooting problems.
If not call service center nearest you.

Posted on Nov 21, 2008

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Agreed - a model number would be more helpful.
But, often times, there can be a little tiny piece of paper or sticky piece of label paper that has gotten wrapped around the roller somewhere. Take the back off and make sure there isn't a shred of something left over from some previous jam.

If you don't see anything, lift up the lid and make sure there isn't a scrap of paper somewhere inside that keeps taking a ride on new pieces of paper, enough to trigger the error message.

Of course, I am assuming you have already tried this, but just in case...
unplug the computer and leave it unplugged for a few minutes. Reboot your computer.
Then plug the printer back in. It could trigger a reset in whatever gave the original jam message.

If that doesn't do it, then you might have a bad sensor. Again, model number would have to be included to be more specific.
Good luck!

Posted on Nov 20, 2008

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Dear kazatkins

Usually when this problem appears it has a sheet of paper wrapped around the heat roll of the fuser. Open the back of the printer, you should see a black roll and an orange roll (could also be 2 black rolls). If one of the rolls is white you have paper wrapped around it.

The next thing that tends to cause this problem is the exit sensor for the fuser is broken or out of place.

Just use a slightly damp cloth or some sort of disposable towel and clean the printer.

Posted on Nov 19, 2008

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There is either a sensor flag out of place, which is usually a small plastic piece, or you still have a small piece of paper stuck some where. Without knowing which machine we are talking about it's hard to say which it is.

Posted on Nov 19, 2008

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1 Answer

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try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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