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HP RX3715 headset/sound problem when playing video file

I can play the video file (Skateboarder Video) that came installed with the ROM of the RX3715. The audio is loud and clear when played through the internal speaker. The problem is when I connect a headset the audio is garbled and sometimes inaudible. This is true whenever I play any video file using any application (windows media player, ipaq mobile media, tcpmp)

I have eliminated the headset as the problem because it works fine when I play music files. The headset also works on my computer. I've tried different headsets and the results are the same.

I have 1.01.11B in the ROM.

Any help is highly appreciated.

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  • edgar_ignaci Nov 19, 2008

    If i turn the volume down, I don't hear anything. Thanks for the suggestion but I've tried hard resetting the device and got the same thing. I haven't used this PDA and it's almost new. It's unfortunate I only found out of this problem when it's out of warranty.

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May be the audio plug has the problem, try with bluetooth audio

Posted on Nov 19, 2008

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Try turning the volume down a bit, by blasting the volume on the PDA you cause distortion. This should help out a bit.

Posted on Nov 19, 2008

  • Eeeeeeeeeekz Nov 19, 2008

    maybe you can return it, and get another one, typically most people don't buy PDAs for the sound quality (they get a iPOD).

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