Question about HP Photosmart 850 Digital Camera

1 Answer

Cannot download images from camera to PC

IrishDruid great help to point me to the correct driver and software. But..... a) PC "Install New Hardware" tells me the HP850 is working fine;
b) the HP software tells me it can't detect my camera
c) error message on camera screen :error 19087409

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  • Conraadus Aug 23, 2009

    yes it works! Thank you. Just needed more help about other software and realised I hadn't replied. Sorry.

  • karl siasico May 11, 2010

    have you tried using a card reader instead?

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Pull the card and use a card reader to download the pic's.
Card reader is about $22

Posted on Apr 04, 2009

Testimonial: "A very late reply but yes it works now. Except, my sister recently accidently packed it after downloading her stuff; and it has travelled to the UK"

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1 Answer

Download images to pc from digital camera


Install the software that came on the CD with your new camera. There should be a photo management software that will help you do this. Or you can download it from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=75971#

Normal 0 false false false MicrosoftInternetExplorer4 st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}Or you can try the following workaround:
1. Plug in the camera to the PC and ensure it is detected by the PC(Install thedrivers first).
2. Right click START button and select Explore.
3. From the left panel, scroll to the drive corresponding to your camera. (Itwill usually be located after the last DVD/CD ROM Drive letter.
4. Click on that drive to expand the folders in the right pane.
5. Search for the relevant pictures from a folder within that drive.
6. Copy the required pics (Hold CTRL and click on pics in case you want toselect more than one pic). Then rightt click and select "COPY"
7. Once you copied all the needed pics, select a folder on your computer (orcreate a new one) and paste the pics into this folder.
8. You're done :)

Hope that helps! Should you have any further questions, please feel free topost them here.

P.S. - If you find that the solution/answer I provided led youto, or resulted in a fix, please close the ticket with a FixYa! rating.I would be very grateful for your show of appreciation.

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Cheers!
IrishDruid

Nov 17, 2008 | Cameras

1 Answer

Connecting to my laptop


Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Mar 24, 2008 | Canon PowerShot S5 IS Digital Camera

1 Answer

Connecting to my laptop


Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Mar 24, 2008 | Canon PowerShot S51S Digital Camera

1 Answer

Can not download pictures


Your OS may have updated and not provided the driver for the camera. Try any or all of these steps that apply to your situation.

Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your camera...you will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!
MrsJGreen

Mar 02, 2008 | Canon PowerShot S5 IS Digital Camera

4 Answers

Trouble downloading pictures


I would suspect though that it is actually the camera itself. If it is, then your cheapest option (assuming the camera is out of warranty and would require payment for repair) is to get a separate card reader device to plug into the computer, remove the memory device from the camera and read the files off the card reader.

Mar 18, 2007 | Canon PowerShot A75 Digital Camera

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