FI ERROR CODE ON WASHER LESS THAN TWO YEARS OLD. PAID $700.00 DOLLARS, THE SEARS REPAIR MAN SAID HE CAN FIX PANEL BOARD FOR $ 390.00 WE REFUSED TO REPAIR A POORLY MANUFACTURED PRODUCT THAT WOULD BREAK DOWN AGAIN. WHIRLPOOL WASHER WILL BE JUNKED EL CAJON CA.
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Re: OASIS KENMORE WASHER
Before you junk the machine try calling and complaining a ton to kenmore. It is a faulty part no matter what they tell you. They have completely remanufactured it to make the board better. so they know this is a problem. If you can get them to pay for part of it... its a great washer!!!!
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Call your Sears customer service representative and not repair people. Our repair representative for Sears in Houston flately denied there was a problem. I called the right people and took care of that. Make sure you give them the model and it manufacturing ID number. No matter what they tell you it is a defective board made by Whirlpool who also made your machine. It is covered under a warranty( recall) . If you Google oasis kenmore problems your computer will light up. It took me a while, but they fixed mine. Two weeks later it was another problem. I spent 1200 new in 2007. We have hade no less than 6 service calls. My old washing machine is being used by my inlaws and is 15 years old. The way sears has handled this they have done a great deal of damage to thier loyal customers.
A Sublime Master at the Samurai School of Appliantology recently did battle with one of these newfangled Oasis washing machines. The F1 error code was intermittent, which made it impossible to troubleshoot. Turns out there’s a service bulletin out on this problem. Come, feast your bewildered eyeballs on the wisdom of the Masters.
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news for Oasis F-51 sufferers! Sears
will replace the electronic control board (the F51 prob) for free, in warranty
or not. Serial #s for the bad board are: CS48 - CS52 or CT01-CT49. Call Sears
hv to rate me ‘very helpful’, or the call won’t get thru!!
F-51 ERROR CODE IS DEALING WITH THE SPIN CYCLE. THE CONTROL DOES NOT DETECT IT SPINNING.THE RPS SENSOR ON THE BOTTOM OF THE UNIT NEEDS TO BE TAKEN OFF AND PUT BACK ON ABOUT 10 TIMES. SOUNDS WEIRD BUT USUALLY FIXES IT. THEY DO HAVE A KIT ALSO FOR THE RPS TO BE REPLACED. UNPLUGGING FOR A FEW HOURS IS A TEMP FIX.
I am having the same problem with the "F" flashing and a beep but no numbers. The manual only says to hit the stop button then the start again. It doesn't give you a problem. It then says if this does not work to call a repair man. Mine is only two years old and we loved. I have never had any problem with it but every review I have read says differently and they seem to happen around the two year mark. It seems they have a malfunction timer that goes off at the two year mark. If you find a solution please post again.
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
That would the user interface board (touch panel)behind the dash. Sorry, but not a cheap fix at all. Maybe search Ebay for the part, sometimes you can find it cheaper. Very expensive part and repair. Good Luck to you. Jim