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When i turn on my computer, it goes directly to a black screen and it says, "Internal hardisk drive not found..." and i do not know the rest.

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  • RandyNEWWIN Nov 18, 2008

    ok, i dont have any usb stuff in their, and idk how to do the rest of the stuff u just told me....plus, more info, it doesnt go to my desktop. i have a dell and when i turn it on, it loads and then stops then it goes to what i told u before.

  • RandyNEWWIN Nov 18, 2008

    ok hold on a sec let me get it ready...it takes a little bit so hold on

  • RandyNEWWIN Nov 18, 2008

    ok im bak, srry bout that. ok i dont really now what that is but ill check

  • RandyNEWWIN Nov 18, 2008

    ok, i have a dell inspiron, and my servise tag is 4gml0g1 and express code is 9712520065

  • RandyNEWWIN Nov 18, 2008

    ok i just tried turning on my laptop and here is what it says..."in ternal hard disk drive not found to resolve this issue, try to reseat the drive.



    No bootable devices-- strike F1 to retry boot, F2 for setup utility ress F5 to run onboard diagnostics.

  • RandyNEWWIN Nov 18, 2008

    thanks man, ur a big help, u possibly saved me in school

  • RandyNEWWIN Nov 18, 2008

    i dont think this is correct becausei have a dell inspiron 1525 and the link sends me to a 4000

  • RandyNEWWIN Nov 18, 2008

    i did what the link told me to do, but when i turned it back on, it goes back to the same screen. plus it doesnt have Primary Hardrive as an option in my computer. do u know anyother way?

  • RandyNEWWIN Nov 18, 2008

    i dont want u to hury up but i have to go in a bit sorry

  • RandyNEWWIN Nov 18, 2008

    im sorry but i have to leave now, thanks for all ur help, ill be on tomorrow and ill ask agian. THANK YOU

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  • 84 Answers

Hi,

Before you encountered the problem,. have you installed any hardware/software? you need to make it sure that there is no other devices connected to the computer like any USB external devices.If so, disconnect them and try rebooting your computer. If still doesn't work, try to check your hard drive in the BIOS or you may need to reseat it.

Let me know what type of system you have.

Keep me posted.

Thanks.

Posted on Nov 18, 2008

  • 5 more comments 
  • Jeff R
    Jeff R Nov 18, 2008

    hi,



    Thanks for your immediate response.



    Let me know the type of system you have so that i can walk you through how to check the hard drive in the BIOS and try reseating it.



    Thanks.

  • Jeff R
    Jeff R Nov 18, 2008

    Hi



    It would be easier if you can provide me the Service tag or express code.



    Thanks

  • Jeff R
    Jeff R Nov 18, 2008

    Hi,



    Service tag can be found underneath the laptop. It like a serial code with 5-7 characters.



    :)

  • Jeff R
    Jeff R Nov 18, 2008

    Hi,



    Press F2 to go to system BIOS. When you are there, please check if the hard drive is detected under Primary Hardrive. If it says None then the hard drive is not detected. You may try reseating it.



    You may follow the link below to reseat (unplug/replug) the hard drive. But you need to unplug the power adapter and take out the battery then press and hold the power button for 5 seconds without the battery and the power adapter.



    http://tinyurl.com/6e2kyx





    Keep me posted.



    Thanks

  • Jeff R
    Jeff R Nov 18, 2008

    I apologized. But that was it shows on the service tag you gave me. but don't worry. i will send you another link.

    Please wait.

    thanks


  • Jeff R
    Jeff R Nov 18, 2008

    Randy,


    Based on the information you told, since the hard drive is not detected after you reseat it in the BIOS then you might need to replace the hard drive because it is failing or could be damage. The reason why it's damage because it could be that the system was not properly shutdown.

    I suggest to call your computer manufacturer and check if the system still under warranty to replace the hard drive free of charge.

    Keep me posted.


  • Jeff R
    Jeff R Nov 18, 2008

    No worries, just keep me posted.

    Thanks for your time. Take care.


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