Question about Creative Labs Zen Touch MP3 Player

2 Answers

Hardisk problem... I was playing music when the player suddenly just frose, nothing worked at all. I lett it empty the battery it self and recharged it, tried to turn it on but it came up whit "Hardisk problem" in the display. What's wrong? Possible to fix it?? pls help....

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  • j gunn Nov 16, 2007

    when you switch the player on the screen lights up but nothing happens but you can hear a clicking i have tried the recovery mode trick to no avail it just comes up harddisk fault

  • j gunn Nov 16, 2007

    when you turn the player on the on the screen lights up and you can hear a clicking but nothing happens i have tried the recovery mode trick but to no avail it just comes up as harddisk fault .

  • Anonymous Nov 17, 2007

    Not only does my player continue to freeze, but I cannot get the recovery mode to even come on. I tried holding down the play/pause button and pressing the reset button but it still did not work.

    There is another problem as well. When I try to download more songs, it says I do not have enough space. I only have 250 songs and the player said it could hold 500. I even got rid of all my pictures and videos to make room for songs but it did not work. Please help! I really don't want to have to buy a new player!

  • d_ressu Dec 06, 2007

    When i turn on my player, it doesn't boot completely, it stops when screen message "Zen touch" appears. Tried to do what denise said but i have no luck.
    Please, someone help?

  • andy1616 Feb 19, 2008

    hard disk problem

  • mycasa Feb 22, 2008

    Yes, I have the same problem

  • Joey66 Feb 24, 2008

    I have fully charged the battery on my Creative Zen Stone MP3 player, but it just stops after a couple of songs, this is constantly happening now. I have charged again, and it happens again - it just turns off and I can't turn it on until charged, then again, only couple of tunes.

  • tifanyv887 Jul 22, 2008

    I have the same problem at stated above and I don't want to clear it because it will get rid of all my music. What do i do??

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Try holding down the play/pause button whilst pushing a paperclip into the reset hole. you should hopefully then get the choice of several options to try. If that doesn't work you could also try looking on creative american website for instructions for other players - some of these work for different models even when not specified. Good luck!

Posted on Dec 24, 2006

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Do what denise1 said. usually the recovery mode menu comes up. to keep your music already on the player select clean-up. clean-up won't damage the music files.

Posted on Apr 16, 2007

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1 Answer

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Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.


If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


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Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.


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