Wow, it's been so long since I posted this, I cannot remember! I am the tech person and just was relaying the problem as an EX exployee relayed it to me. What did my original message say? I BELIEVE it was 1/2 black, but no image/words on the other half. Just black and white, but again, I cannot remember. Does it make a difference?
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You may be set for front & back (duplex) scanning. Change the setting for front only or simplex. This could be done with check/uncheck boxes, a drop-down menu, or a keyboard shortcut. I believe the standard Kodak settings are via check boxes.
This model is also capable of putting out color & bitonal (black&white) images simultaniously. If that's the case the pages should be separate image files. Uncheck either color or bitonal depending on which you want.
The scanner can scan in either simplex or duplex mode only. If blank page is scanned, then it will appear BLANK, else someone would say, my scanner is not scanning properly! Remove balnk pages using software or sort on file size and delete the small sized files. Take care to ensure they are really blank.
Clean the glass with Isopropyl alcohol. Set proper Contrast level. If the level is not okay, you should get atleast a dark/very light image. If there is no image at all reinstall driver. Run Scandisk on the Comp
If the line appears in the same location, it is definitely dust sticking to the glass. How thick is it? If it is thick, it may be because of an LED failed to glow, but this is etremely rare. If you are getting line in Duplex mode and not in simplex mode, it is on the second scanning module! Try cleaning with Isopropyl Alcohol (IPA). If you have been scanning old documents which tend to break like biscuit or get powdery, a speck can enter into the scanning area and create trouble.