Can you give me a tip on the charger base? My charger base is no longer working. The blue light is on in the base but it does not charge the remote. I have had the remote for 11 months but only started using the remote about a month ago. Is there something I can do and if not is this covered under the one year warranty? Thank You
I just had the same problem, went to best buy and got a new 890 and tested the old remote with the new charger, the new charger has a different design slightly, has only two pins and no center pin on the charger. its charging the old remote now so its definitely a design flaw. Not sure what to do now tho.
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You may have a bad battery, try testing a new battery and try again. If this does not fix the problem the remote and possibly the dock may need to go to service. Call your dealer about getting a loaner while it's off to service or if you purchased this some other way call RTI and set up a service call with them. (952) 253-3136
Mine does that on occasion. Is the blue light on in the charger base? If yes, check the connections on the charger base and the back of the remote to be certain they are clean. Does the remote do anything when you place it in the charger? If no to the blue light or the response of the remote, be certain the wall outlet is working, test the wall adapter, test the charger base. A voltmeter is handy for this. The only way to determine where your problem is, is to check to be certain all connections and pieces are doing their jobs. Test one at a time, divide and conquer. I hope this gives you some hints that lead you to a solution to your problem.
If your Harmony remote is not charging on the base, try pressing down on the remote, and wiggling it around. It's just that the pins are not making contact.
If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. Also, if it is still under warranty, I woul advise contacting Logitech's wonderful support team to get replaced. Hope that helps!
Contact Total Control Remotes - www.totalcontrolremotes.com - They offer diagnostics over the phone and in the least can get you a replacement battery or base in a day or two. Great customer service and many different types of products and services.
If you have compressed air, try to blow into the end of the power cable that plugs into the charging base as well as the the charging base port for the power cable. Make sure that you don't shake the can or moisture will result, otherwise give it a little bit and replace the power cable into the charging base. How long have you had the remote? Logitech is real good about warranty issues.
Clean the leads on both the charger and on the remote itself with rubbing alcohol.
We had this problem (it would lose connection periodically for no apparent reason, then eventually wouldn't even register that it was set down). The leads sure looked clean, but shining them up with rubbing alcohol (recommended on one of the Logitech boards) got it to start charging again.
I have the same remote. Clean the contacts on both the remote and the charger base. Then place the remote in the charger. If it does not start charging, wiggle the remote back and forth in the base while pushing down gently. It should begin charging. I have found I must clean the charging contacts every few months.
There are 4 reasons why your unit is behaving this way: 1. Charger is the problem. 2. The docking station is the broken. 3. The battery is broken or not accepting charge. 4. The actual unit is the problem. It is very hard to tell which one is causing this to happen. Let us do some troubleshooting first: 1. Plug your charger in an A/C outlet and make sure the red power light (left) is lit, otherwise the charger or the docking station is broken. 2. You can test the charger with a multimeter. Unplug the charger from the docking station and measure the voltage across the outside and inside, it should register more than 5 volts DC. If there is a 5Volt DC the docking station is the problem otherwise the charger is broken. 3. If the red power light is lit and the status light (right) is lit too, your docking station is broken. 4. If the red power light is lit, dock the unit into the charger, the status light (left) should turn red when your battery is accepting charge or turn blue when your battery is fully charged. 5. If the status light will not lit at all (while the red power light is on), tap the screen while the unit is docked on the charger. If the unit will become alive, you need a new battery otherwise you need a new unit.
12 hours is very long time to charge, the status light should turn to blue in less than 2 hours especially for a new battery.
I took the rubber feet off(4) from the underside of the cradle - removed the four screws and separated the top half of the cradle from the bottom. This exposes the two long thin charging arms and points All one piece). I then took some doubled sided tape, similar to what you use to put up temporary 3m picture hooks and cut four small pieces about 1/8th in square. Join two of the pieces back to back to make one piece (double original thickness), then raise one of the long charging arms gently and place the piece of double sided tape under the head of the arm (ie under the very end where the rounded point is, that sticks though the cradle when reassembled (there are two of these). Do this to the other arm.
Why - by inserting the doublesided tape you permanently raise the arms without bending them - ie they will now stay in that position and not bend out of shape, losing contact again . With the cradle reassembled, put the remote back in the cradle you will have more direct contact with the two charging pins. FIXED!!!!!!!! Good luck1