Question about NorStar Nortel Audio Conferencing Unit (NORAUDCONUN1)

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Nothing but blinking green lights!

I've just hooked up the conferencing unit and I cannot place a call... no dial tone, only blinking green lights. Is it broken? thx

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Why does my panasonic cordless home phone have the error message "check tell line?"

I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

Aug 01, 2014 | Panasonic KXTGA470B KX-TGA470B KX TGA470B...

1 Answer

Polycom soundstation 2 does not have a dial tone

That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

Dec 11, 2012 | Polycom Soundstation 2 Full Duplex...

1 Answer

We moved our Polycom Soundstation 2 from one office to another. It was disassembled and reassembled by who knows who. It is using an analog port from an NEC DSX 80. It recognizes an incoming call, but,...

sounds like the 'brick' went bad

this is the power supply try replacing it

also and possibly more important did you reprogram phone and phone number when you moved it??

make sure you reset all settings and start new

Mar 17, 2011 | Polycom SoundStation

1 Answer

Nortel Norstar 2501-03308-001 is blinking green lights but will not dial out or get a dialo tone. Can someone please help.

Mmm, same thing on me. It was working fine before but for no reason it now does that. Line was tested ok.

Jan 07, 2011 | Conference Phones

1 Answer

No "Hold" button

Make or receive first call.
Press Feature 2 to place call on hold.
Make or receive second call.
Press Feature (star) 3 to establish conference.

Good Luck!

Jul 01, 2010 | Nortel Norstar Audio Conferencing Unit...

1 Answer

VSX 7000 doesn't come on

If you still have an issue and the unit is out of warranty , give us a call at 415.637.9989 and we will see what we can do. DAVID

Feb 14, 2009 | Polycom VSX 7000 Video Conference

1 Answer

Comcast Cable Modem with Polycom Soundstation Premier

Try adjusting the ringer volume, dial tone volume, and speaker volume. Make sure that the ringer type selection is not set to off. Also make sure that you are not bridging your call.

You can also use the Upgrade feature built into the phone to look for updates which may resolve your issue.

If this has only started happening recently, Restore the default settings and see if it resolves your issue.

Mar 20, 2008 | Polycom SoundStation

7 Answers

Polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

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