Question about Logitech Cordless MX Duo 967300-0403 Keyboard

2 Answers

Random Eradic Behavior

Frequently I experience connection issues with my cordless keyboard. It will all of a sudden not work. Then it will work. I have followed the reconnect instructions, made sure my batteries were fresh & even reset my keyboard (following Logitech's instructions)--all to no avail. Once it finally does connect, and I'm doing my work, all of a sudden (at random) web addresses stored in the 'Hot keys' began to open at will(as in uncontrolable--30-40 or more), Logitech's "main menu" & it's link to proprietary services "take off" and characters will "run away" in whatever field I am trying to type in, e.g., on a document, in the save box, in the web browser line. The only way to stop the characters is to press delete & escape simultaneously. Not doing this will result in the keyboard typing "thousands" of characters wherever it will. I enjoy the features of this keyboard, but after about a year of this nonsense, including no response from Logitech Tech. Support & no listing on their site, I'm ready to throw it away & buy another brand. My disappointment with the quality of this product is immense. Any suggestions or comments would be much appreciated. Thanks!

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  • Anonymous Jan 30, 2009

    had the exact same problem with the MX series mouse/keyboard. any suggestions or fix to the problem??

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2 Answers

After having similiar problems with two wireless keyboards & mice from Logitech, I cured the problem by buying a Microsoft product. So far so good.

Posted on Sep 23, 2007

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  • Contributor
  • 35 Answers

Sound like a defective unit

Posted on Sep 22, 2007

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Suddenly not responding. have replaced batteries and pressed connect button underneath. stopped working while i was working it. maybe ive pressed a button somewhere


You have to download the software from Logitech.com and install it. The software will help you encrypt a connection and make it start working again. The software will prompt you to type in a set of numbers and the connection will be there again. Don't worry... your mouse and keyboard are not broken. This happens quite frequently.

I Belive this is the link you need.... according to the picture...

http://www.logitech.com/index.cfm/433/140&hub=1&cl=us,en

if not then just goto ligitech.com and click on support.

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Iratic control


Does this happen always or only in this game? If it is only in this game, then you may want to consult the game manual. If not, then it could be interference that may be causing the problem.

Any electrical device, such as the computer monitor, Zip drives, speakers, etc., can cause interference with cordless products. Most likely, this will effect tracking of pointing devices or the range of the device. Also, using cordless devices on a metal desk or a desk with a metal frame can cause problems with pointing device behavior and range. To resolve these types of issues, try moving the receiver at least 8 inches away from other electrical devices. Interference issues can also be resolved by moving the mouse closer to the receiver. You may also want to experiment with different locations and positions for the receiver, including moving the receiver to an upright/vertical position or rotated to a different angle. Another alternate solution is to elevate the receiver by placing it on a CD ROM case or other item.

Please let me know if this helped..

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