Question about Lexmark X5470 All-In-One InkJet Printer

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Paper jam Lexmark X5470

Paper will not go past the lever on bar wheel. unable to open to see if jam. Cannot find Owners Manual.

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Good luck...

Posted on Nov 23, 2008


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Hello the paper feed roller is not pulling the paper down evenly. It appears that the bar on the left paper feed wheel is out of line. how can i access the rollers to rectify this

This article in the Lexmark website on How to Remove and/or Avoid a Paper Jam in your Lexmark X5300 & X5400 & X5600 Series All-In-One might help resolve the problem. However, if the paper feed roller is visibly "out of line" causing it to mechanically fail, I would strongly suggest you contact Lexmark technical support for assistance.

Apr 18, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

When paper gets pulled in, it goes in crooked and jams

Make sure the paper is aligned and the guides are snug on the side. Also check the wheels to see if they are operating at the same speed.
This has happened to me in the past and the main cause was a wheel jamming or I had stored the paper in a humid environment. If the paper has been in a humid environment it will not feed properly.
Let me know if this helps.

Mar 20, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Often paper jamped

This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Oct 27, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

The problem is a paper jam

If it says there is a paper jam and there is no paper jamed. Then try opening and closing any compartments on the printer, this resets faults like a "paper Jam".

Sep 22, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Paper feed jamming problem

had this problem also try looking for a tiny piece of torn paper in the feed wheel and remove the snag

Aug 30, 2008 | Lexmark X5470 All-In-One InkJet Printer

2 Answers


Try forcing a sheet of paper or thin cardboard through the paper path in the direction the paper feeds. This may push out the jam so you can reach it.

Jul 17, 2008 | Lexmark Office Equipment & Supplies

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