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What is the version of your ink cartridge? It could be that it's not seated properly in the cartridge carrier. Open the printer cover and remove the cartridges. Close the cover. Unplug and replug the printer into the power outlet in the wall to reset it. When the printer turns on, open the printer cover and reinsert one cartridge first. Close the cover. If no error, open the printer cover and reinsert the other cartridge. Replace whichever cartridge is causing the error to appear. You could also try to insert a different known working cartridge to determine if the other is faulty.
f you have
just installed a new cartridge and you still see an ink related error
message, the cartridge may be incorrectly installed. Follow these steps
to make sure the cartridges are correctly installed:
Make sure the Stylus CX is turned on.
Check the photo viewer screen to determine which cartridge is incorrectly installed. Then do one of the following:
If printer shows the ink cartridge is expended, press the Start button.
If the printer shows the cartridge is low on ink, press the Setup/Utilities button. Press the or button to select Press Start to change cartridges. Then press the Start button.
Press the Start button again.
Lift up the scanner, then open the cartridge cover.
attempt to open the cartridge cover when the print head is moving. Wait
until the cartridges have moved to the replacement position.
Press down all the ink cartridges until they click into place to make sure they are properly seated.
If a cartridge is properly seated already, you may not hear a click.
Close the ink cartridge cover and press it until it clicks into place.
Close the scanner.
Press the Start button. The Stylus CX charges ink for about one minute and displays Charging Ink on the photo viewer screen until charging is finished.
Never turn off the Stylus CX while the Charging Ink message is displayed or you'll waste ink.
Press the Setup/Utilities button to return to the previous mode, if necessary.
Try the following steps and check if it resolves the above error.
1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. 2. Open the cover of the product and remove the print cartridges. 3. Close the cover and wait for the Insert Ink Cartridges message to display. 4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute. 5. Reconnect the power cord. If the product does not automatically turn on, press the Power button. 6. Open the cover and reinsert the print cartridges. 7. Close the cover. If prompted, print a calibration page. 8. Print a Self Test to verify product is functional. 9. Reconnect the USB cable, and try to print from the computer.
Disregard the monitor information and rely on the printer.
On the left panel of the printer are your indicator lights and buttons. Push the button immediately to the left of the 'ink drop' light [looks like a little tear drop]. Open the cover and the printhead assembly will move to the left and stop. Look very closely and find that little 'ink drop' imprinted into the plastic in the very middle of the printer where the printhead assembly stopped. That 'ink drop' will line up wih the ink cartridge that needs replacing. Push that button on the left again and the printhead assembly will either return to the 'replace' position, or move to the next ink cartridge that needs replacing. Keep pushing that button just once at a time until the printhead assembly identifies all cartridges that need replacing and moves into the 'replace' position. This 'replace' position will be on the right side of the printer where the opening occurs that allows the top cover of the printhead assembly to open.
Change the appropriate cartridges and you should be good to go.
When one or more ink cartridges are empty, for example, Black, the LCD
shows “Ink Empty Black” and “Open Cover.” Close the printer’s document
support and the document tray.
Lift the top cover to the open position until it locks securely into place.
Pull the ink cartridge hook toward the front of the printer and remove
the color ink cartridge displayed on the LCD. Place the cartridge in a
plastic bag as it may still contain some residual ink and may leak.
Open the new ink cartridge bag for the color shown on the LCD and
remove the new ink cartridge. The cartridge cover may come off when you
open the bag. This is not uncommon and will not damage the cartridge.
Each color has its own correct position that is clearly labeled and
color coded inside the printer. Keep the ink cartridge in an upright
position when you insert it into slot. It will only fit in the correct
direction. Press down on the ink cartridge until the hook snaps over
If you replaced an ink cartridge while “Near Empty” was displayed on
the LCD, the LCD may ask you to verify that the replacement cartridge
was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For
each new cartridge you installed, press 1 on the dial pad to
automatically reset the ink dot counter for that color. If the ink
cartridge you installed is not a brand-new one, select 2.
Hi, I had the same problem and found the answer from one website. Heres how you can fix it 1) Open the cover 2) Remove the empty cartridge 3) Close the cover without putting in the new cartridge 4) Open the cover and install the new cartridge 5) Close the cover and restart the printer (press power save to shut down and press it again to turn it on
It should go into cleaning and when you check the Ink Status monitor, it will detect that the ink is full.:) Hope this helps, it worked for me