Question about Printers & Copiers
I've been using this Deskjet all-in-one F4140 for quite awhile with no problems. Then I turned on my computer to scan a document and the "Solution Center" won't execute. All it does is the hour glass flashes for a second and then nothing happens after that. I can print just fine, and can use the scanner to scan a picture using XP's "Scanners and Cameras" but the HP Solution Center won't activate now. The last time it happened, tech support had me go to the install CD and go to a utility called Uninstall_L3.bat which destroys all HP files. I had to uninstall normally, restart, go to msconfig in run mode, go to selective start, then disable services and startup checkboxes. After I finished everything and started up normal again, I was able to reinstall the software from the CD and everything worked fine. Now it's done it again and the just described proceedure doesn't fix the problem.
Disconnect the USB cable from the computer -insert the CD of the
scanner in the computer - Click on uninstall to uninstall the
software from the computer.
Now restart the compute to make the uninstall effective.
After restarting the computer -visit HP website and download the drivers for your scanner compatible for Windows Vista.
Save the drivers to the desktop, after successfully saving the file to the desktop, double click on the file to run the installation.
Keep the USB cable disconnected during installation and connect only when software prompt you to connect.
Posted on Nov 19, 2008
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