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Gemmy light show lollipops not working right

My brand new Gemmy light show lollipops don't seem to be working right. We have already returned two sets and the website is useless. When we plug the three sets in together, they don't sync themselves and run on three different cycles. Any ideas on how to fix this?

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  • Jmolyneux Nov 25, 2008

    I have the same problem. I have a total of 4 sets. One set does not sync with the rest. And there is one light on one of the other sets that does it's own little show separate from the rest of them. I'm driving an hour away to exchange the 2 sets. I hope that will fix the problem if not. We are going to open the transformers to see is we can fix them ourselves. I will let everyone know if it works. I emailed the mfg. with no answer.

  • mcclenj Nov 26, 2008

    Same issue with the LED Lightshow.  Originally, one set had 5 bulbs at the end that were running their own show, exchanged that strand, and now one whole strand runs at a different pace than the rest.  I bought these from Home Depot, where they were marked down to $20/box, originally $40.  I was told they were being discontinued from Home Depot.  I believe the issues we are having must be a manufacturers defect and you are correct, its difficult to reach or get a response from them.  Very frustrating since I spendt $250 on their lights.  

  • Eric Cartman Dec 02, 2008

    I have three strands and one of the LED's doesn't work, so it throws the rest of the strand off. I tried to open it up and see if ti was replaceable but it looks like the entire LED in encased in some foam. I am thinking of cutting the wires for it and splicing the wires together to bypass it.

  • Anonymous Dec 16, 2008

    We've been having a problem with only a few of the lights some of the time (?)! Sometimes they work perfectly, and other times there will be one bulb or a row of 4 that is not changing correctly. Our sets run together as one show. It says to make sure you connect them together before you plug them in so they will run the show at the same time, so if you haven't done that you might want to try it. Other than that the instructions are no help!

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The gemmy light shows are amazing when working correctly. BUT that may be for one season only. I bought the white trio set of Christmas trees after one season the trees turned brown, tried to get in touch gemmy. Two days later my reply was I improperly stored my trees. All the other set of trees I've seen turn brown after one season. As far as I know gemmy quit making the white trees. Long story short they did't warranty my trees, as for the lollipops 4 or 5 light systems aren't interchangeable, I tried to replace the led in my 5 light system with a led from a 4 light system the led worked but wouldn't sync. When trying to make repairs you must use parts from alike sets of the same year models, alike models from different years don't work. Also when changing led circuit boards solder the wires the way you take them off or you'll short the board out. If you have bad sets of lights you can make repairs if they are alike.

Posted on Dec 04, 2009

  • Jennmorrow38 Nov 29, 2010

    I also had the same problem with my white trees. I contacted Gemmy and they told me they have NEVER had this complaint before. What a lie.
    Gemmy clearly doesn’t stand behind their products and I will never purchase anything from Gemmy again.

  • ruffintool
    ruffintool Dec 02, 2010

    If anyone has any gemmy led products new, used, working or not and want to get rid of them you can contact me at jleboeuf6@comcast.net thanks mark

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According to Gemmy, the 4 light sets ARE NOT COMPATABLE with the 5 light sets. The programs are different and will not work together. I told them that it would be nice if they would EXPLAIN THIS on the stupid box. I'm stuck with four, 4 light sets, that won't work with my existing six, 5 light sets. I've asked Gemmy where I can find some 5 light sets, and they won't respond. In fact, Gemmy customer service is SO BAD, I'm amazed I got them to fess up to the fact that the light strings are totally incompatable.

Posted on Dec 02, 2009

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I bought the Gemmy light show unit with 12 plugs. We spent two weeks putting up lights for the show. It worked for seven days and went out. The web site told us to rub a key on the plug to reset the system - of course did not work. Gemmy would not honor their product. Very disappointed in the whole idea!

Posted on Jan 05, 2010

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