Question about Tomtom ONE GPS Receiver

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Tom tom will not charge using 12 volt charger

12 volt charger supplied by tom tom indicates that there is juice at the charge head as the green power light is lit.
unit still powers up but the low battery light indicates that it not receiving a charge
Unit appeared to be working correctly and had been on a number of hours while connected to the charger.
Unit has never depleted its battery completly before being charged. Unnit is aproximately 9 months old.
tom tom One 3rd. edition.
thank you DW

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I have the same tomtom and it has the same problem. Sorry to say it is the battery. You cant change it it has to go to Tom Tom. I just bought a new one. Hope this helps.

Posted on Nov 18, 2008

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THow to get at reset button.Tom tom not charging when plugged into 12 volt in car.


There is a small reset pin 'hole' underneath nearby the USB/Power plug.

However, if your GPS is charging when you plug it to a PC or Laptop USB port, then I would suspect that the issue is more a faulty Car Power supply/charger (could be the cable or plug if you can see the pilot light on the charger).

ps. A cheaper alternative/easier to find to an original Tomtom car charger is a generic 5V (rated at least 1 Amp) USB charger used with your Tomtom USB Cable (that is what I use myself).

Hope it helps!

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Tom tom will not switch on when i try to charge it the led light does not come on i have hardly used my tom tom


What is your charging method? In car or house hold plug? Suggest that charger is not working (Green) if light on Tom Tom (at bottom near charger lead) is not lighting. Check your charger and see if you have an indicator light on it showing it is on. If yes, plug in Tom, then press and hold the "on" button for 15 seconds constinuously. Tom Tom should reboot.

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Hi, leaving the unit in the cradle exposed to the sun during hot days has been known to fry the battery causing loss of battery capacity. perhaps this could be your problem. I replaced the battery in my last GPS 4 times because of this before I analysed the problem. This will most likely be outlined in your user manual too. You might also compare the output capabilities between your blackberry and tomtom charger - it is entirely possible that you are starving the unit of a decent charge if the blackberry charger is not to the same current capacity as the tomtom charger.

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I turn on my tom tom go 700 and the screen appears with a picture of the tom tom in a green box and then it stops and i wont turn of


If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
  1. Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
    Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
  2. Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
    • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
      tomtomgox10.jpg
    • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
      tomtomgox00.jpg
    • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
      tomtomone.jpg
    • On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
      tomtomrider.jpg
  3. Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.

Dec 16, 2009 | Tomtom GO 700 GPS Receiver

1 Answer

Battery not holding charge


hi dave_hanc93

you say its not holding a charge, but is it charging?

plug the charger in and make sure the light is on on the charger, then on the map screen, tap the screen where the satellites are. on that screen on the top right is the charge indicator. is it green and moving from left to right? if not, then its not charging.

try hooking it up to the home dock to your computer and check and see if its charging on the home dock.

let me know how you make out.

bill

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hold the power on button down until it turns on, does this help, also being plugged into charger with green light coming on normally means that the unit is charged.

Jun 21, 2009 | Tomtom ONE GPS Receiver

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I just plugged it into my cigar lighter in the car,the lead got hot and the tom tom went off,when I got home I charged it up only to see green light.


Unfortunatly this is a well known problen with the tt one car charger. When the car charger went bad it sent more than 5 volts to your tt and burned a couple of diodes on the board. Even though the green light comes on this is just an indication that power is available not that it is charging. Sorry to say but all you have now is a paper weight. Try selling it on ebay. People will buy it for spare parts.

Jun 07, 2009 | Tomtom ONE GPS Receiver

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Tom tom will not switch on


try charging the tom tom fully and then reset while it is charging. a tom tom will not reset unless the new battery is fully charged which may take some time if you only have a car charger.


please give me a fixya! rating if this helped.

Apr 04, 2009 | Tomtom ONE 3rd Edition GPS

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I purchased tom tom go510 14months ago, but it will not charge in house or car charger, what shall i do, this cost me over 269.00, i am not very happy its only lasted just over 12 months


I would call tomtom and see if they can send you a new battery sounds like it might be bad,is the green light showing that's it charging?if so and the battery isn't holding a charge I would call them and say that it went bad about 2 months ago.Good luck

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4 Answers

Tom tom not working


  1. First , try a re-set through the 'reset' hole underneath the tomtom. 1 quick short press is all thats required. Unlike others suggest , you do not need to hold it in for anything longer than half a second. You should feel the switch 'click' as its a tactile switch. Don't press too hard as you can damage the switch and cause it to lock ON. Once pressed , try turning the tomtom on as normal. Sometimes a tomtom battery can drop below its normal "shelf" voltage ( normal is about 3.8 volts ). A tomtom charger has a protection circuit inside to stop or slow the current it gives out if there is a short. If your battery HAS dropped volts TOO MUCH ( less than 3 volts ) the charger can "see" the tomtom battery as a "short" and the charger therefore shuts down and doesnt charge the battery. You could leave the charger connected and HOPE that the very small amount of current it's putting out will eventualy bring the battery up over 3 volts. Once it is up near its "shelf" voltage ( called shelf voltage as that is the voltage the battery is at 'on the shelf' ie . when its not powering anything ) the charger will begin to charge as normal....... OR ... you can gain access to the battery and charge it from a bench power supply that has voltage and current meters. Once again , once the battery voltage gets something near 3.8 volts the normal tomtom charger can be used to charge it. You caould connect another normal battery to the tomtom battery just for a few seconds ( not recommended and can be a bit dangerous ) if the normal battery is such as a PP3 9v type it should bring up the tomtom battery to over 3.8 volts in a few seconds. The tomtom can then be charged as normal. .............. It is also possible that some internal IC's ( chips ) have blown inside the tomtom and unfortunatly this would require a specialist repair centre to replace them as they are really very very small and are not a normal soldering job. Good luck. ... if this post has helped you or interested you please rate the author.

Jan 12, 2008 | Tomtom ONE GPS Receiver

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