Question about Panasonic KX-T7731 Corded Phone

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I can't get the on-hold music to work for our 7731

I am trying to set up the on-hold music for my Panasonc KX-T7731. We've set up the radio to the telephone system in the back, but when I press 1 on my dial pad nothing happens. How do I set up the on-hold music?

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  • lbrooks Nov 18, 2008

    Thanks so much for helping...we have the Panasonic KX-TA824. I tried the program 111, but the phone doesn't seem to be accepting it (probably because I'm doing something wrong). When I put in program 111 the phone reads "Pref. Out: No", beeps & then does nothing. If I push program 62 (won't let me type 626), the phone reads "Jack01<=>EXT101 (which is my extension). I'm assuming I'm missing something w/the programming. Thanks again.



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There could be a number of reasons and it depends on your phone system.

In a TA series, you need to turn on Music (program 111). Additionally, in an 824 you need to enable it per phone (pgm 626).

In the TAW/TDA/TDE family, it has to be turned on (710/711/712), and the code for music is *7511 (0 turns it off).

In the TD series, you use program 803 to select a source or none.

Those are the most recent Panasonic systems. If it still doesn't work, post back with the exact model number of your system cabinet and I'll check if there's different instructions.


Posted on Nov 18, 2008

  • Carl Navarro
    Carl Navarro Nov 19, 2008

    An 824 requires the computer software plugged into the USB port, or you can program those features from the phone plugged into jack 1 AFTER you go into system manager's programming. By default, it's PROG *#1234, but yours may be different.




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