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Kenmore Elite LD Error

I've been reading about LD errors all day - and so I started taking apart my washing machine - but I can't figure out how to get the basket out.  I removed the cap where the laundry softener goes - and I popped out the cap that was below that.  Now what???
My husband will be home in 4 hours and he's going to kill me if I have a gutted washer on the floor!!1

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  • mariananelso Nov 18, 2008

    Thanks, I did all of the above - pump was clean as were hoses going into it.  I can see from the bottom of the machine that right above where the pump sits there is a bunch of junk...  And I'm trying to get there to clean it out - I think the only way to get there is to pull out the basket - but I can't get it out.

  • mariananelso Nov 18, 2008

    Thanks Duby - but how do I get to the bolt?  It's way down in the center of the agitator - I can see it with my flashlight - but no idea how to get down there.

  • mariananelso Dec 03, 2008

    Hey Duby - I can't find an extension long enough to get to the 7/16 bolt - The LD error has gone - but when I watch it wash from behind - I can see a HUGE furr ball or something under the basket.

    Do you have any other ideas how to get the basket out?

  • mariananelso Dec 13, 2008

    So - I bought the 7/16 extension on ebay - and I just tried to get the bolt out - do I just pull the bolt straight up?  Or do I have to unscrew it - sorry to be clueless about this - but this is the first time I've even used tools....

    The LD error is not showing any more - but I can see a huge ball of stuff under the bin when it's filled with water - 

    Now I've created a new problem - the washer won't spin..... When it gets to the spin cycle, it clicks a few times and then just gets stuck there.  What have I done?

    Thanks for the help!



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LD means long drain. First check to make sure that there is nothing stuck inside your drain hose. The next thing to check is your pump. lean the washer back and locate the pump. Next take it loose and clean out any debrit inside it. That should take care of it. If not check your lid switch.

Posted on Nov 18, 2008

  • Justin Duby
    Justin Duby Nov 18, 2008

    To take the basket out you have to pull the agitator. You can do this by pulling the 7/16 bolt out of the center of the agitator. Lift up and pull the agitator out. Next there is a nut on top of the tub That has 4 slots in it. Put a large screwdriver in one of the slots and hit it with a hammer to the left to loosen it. when you get that nut off just puul the basket out.

  • Justin Duby
    Justin Duby Nov 18, 2008

    You have to get a ratchet with a long extension. When you get to the next step with the nut holding in the tub, Dont give up. It takes a special tool but a screw driver and hammer will work.



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Is the drain hose kinked or clogged?
Press STOP/CANCEL to clear the display.
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Here is a manual:

See page 17.

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4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

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