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CARRIAGE JAM - Office Equipment & Supplies

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  • bev1phil1 Nov 30, 2008

    Carriage jam. Done everything but still doesn't work

  • Anonymous Dec 30, 2008

    HP web site has a bunch of bull steps to perform for this prblem, but they are useless, still having the problem with mine

  • BGrijalva Jan 02, 2009

    my aunt is having the same problem. She's been through the steps 10 times and called customer support. They ended up telling her that she has to get it serviced. A weir thing is tough, She installed her old HP printer, that is in working condition, but all of a sudden it is saying that it's carriage is jammed too! What's up with that?

  • Anonymous Jan 20, 2009

    After switcging off the power for 3=2 days on switching bavk on said carriage jam and priter has only had exceeding light use. I suspect hp software at fault

  • Wasim Sharif
    Wasim Sharif Jan 13, 2010

    Both my husband and I have done all the steps that HP recommends, and it still says paper jam, then carriage jam. Very frustrating! I have only had this stupid thing for 3 months!



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Had the same problem - it read as a paper jam first, then as a carriage jam. After a bit of playing around, I took the back panel off and manually feed a piece of A4 card (something solid) while rebooting it, it seemed to have cleared then and now is working fine.

Hope this helps :)

Posted on Jan 24, 2009

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1. turn off and unplug.

2. lift print lid.

3. remove screws from print cover on right hand side (2 torx head).

4. take right hand end of casing off gently. It comes from the top easily and then with an downward twist the bottom releases.

5.You will see a black mechanism with several gears that is moved in and out by the printer carriage when it arrives at this end. It alos rotates and the bottom end aligns alternately with 2 posts on the main machine. If you are unclear then plug the machine back in and turn it on you will see the bit I mean. You will also see that this is the reason for the slight grind when shutting down it just needs re aligning a simple and slight push and twist will do the job TURN IT OFF BEFORE YOU GET YOUR HANDS IN THERE.

6. turn it on again and you will find it works.

7. refit the side and screws.

Posted on Jan 28, 2009

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  • question123
    question123 Oct 24, 2013

    Hi Mattfinish,

  • question123
    question123 Oct 24, 2013

    Hi Mattfinish,

  • question123
    question123 Oct 24, 2013

    Hi Mattfinish, this is a great solution; however, I'm not sure what position exactly the

  • question123
    question123 Oct 24, 2013

    Sorry about those two false starts above.


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1 Answer

Carriage jam

The carriage door is the cartridges access door.Access the cartridges and make sure they're properly installed.To open:
  • Turn the machine on.
  • Open the cartridges door by lifting from the front center of the device until the door locks into place on its own.

Feb 27, 2012 | HP C6250 InkJet Printer

1 Answer

I'm getting an error msg and can't print. It says please fix cartridge jam and hit enter. I can't find any jam. What do I do?

If there isn't a cartridge jam then it's probably a carriage jam:
However, I'm not too familiar with clearing a carriage jam. I just know that if your cartridges are not blocked then the carriage is likely at fault. You will need to Google this on how to fix a carriage jam.

Jan 24, 2011 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...

Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
Hope this helps!

Jan 18, 2011 | HP PSC 1610v All-in-One Printer

1 Answer

The visual says carriage jam. But there is no jam.. I have opened the print-carriage access door to clear the jam, but there is no jam.

If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Aug 28, 2010 | HP Office Equipment & Supplies

2 Answers

What is a carriage jam

here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is the carriage access door..
disconnect the power cable from the back.. remove the paper output tray.
look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
And lastly after doing this steps try to reset the printer and try to print..

To reset the the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...
Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks

May 10, 2010 | Office Equipment & Supplies

2 Answers

Error message carriage jam and/or paper jam

Often a carriage jam is caused by a paper jam. If you're getting a carriage jam message and a paper jam message, this video should help.
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Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

My HP PHotosmart C4150 is reporting a carriage jam. I have removed all paper , opened the door, and reclosed it. It is not working. I cannot see any carriage jam.


Please see this link from HP, and check how to clear the carriage jam(link includes the pictures aswell)--

HP Photosmart C4150 Carriage jam Troubleshooting

Please do accept this solution and revert for further assistance.


Jul 07, 2009 | HP Office Equipment & Supplies

1 Answer

Carriage jam

Usually when the printer displays a carriage jam error the carriage assembly is jamming along the carrige path.
There may be something in the carriage path or the carriage shaft may need lubricating.
Check the area where the carriage is has stoped. There might be an obstruction visible.

Jan 04, 2009 | HP Officejet J5780 All-In-One InkJet...

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