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My new gateway computer does not recognize the cd/dvd drive. I cannot set up a retore cd, download music or dvd's.

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Try checking your CMOS, press "del" upon power on to access startup selection, make sure that secondary IDE is enabled. You can also check if your cd drive is detected.

Posted on Nov 17, 2008

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1 Answer

I need help getting my Cd/dvd drive to recognize when media is placed in it


Hi There and Welcome to FixYa!

If your CD/DVD drive is not reading any discs, then we have to determine if it's a software problem or not. Here are the steps :
  • Make sure that your computer is turned on and there's no media inside the cd/dvd drive.
  • Close all running programs except for a web browser.
  • Click on this LINK and choose "Run Now".
  • It will download the Microsoft optical drive fix tool into your computer - wait until the download completes.
  • Run the application and restart your computer afterwards.
  • Try 2 to 3 known good media in your CD/DVD drive.
After completing the above steps and the problem is still evident, then I would recommend for optical drive replacement. For more helpful information about this product and on how to contact their helpdesk phone support, please visit the below link :

Gateway Support

Thank you for using FixYa.

Mar 22, 2011 | eMachines T3406 PC Desktop

1 Answer

Refurbished Dell Optiplex GX280 with DVD/CD-RW Drive will not recognize blank CDs in order to burn music. I was told by the seller that I had to purchase burn software. (I also had to purchase CinePlayer...


The windows might be corrupted. You could try editing the windows registry. here are the steps:

In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

last option, you could try installing imgburn. here's the download link: http://www.imgburn.com/index.php?act=download

If nothing happens, your dvd drive is bad.

Good Luck,

Ryan

Jan 16, 2011 | Dell OptiPlex GX280 Desktop PC - Intel...

1 Answer

Dvd-rom sd-616E driver no longer recognized by


Reboot the computer and go into the BIOS, see if its recognized in there, if its not recognized then you'll need to turn the computer off and unseat and reseat the cable and the power connector to the dvd drive. Then turn on the computer again and go into the BIOS, if the dvd drive is still not recognzied then you'll need to replace the drive.

If the dvd drive is recognized in the BIOS and not in windows then you'll need to go into the system restore in windows and choose a date the last time the computer was working, it will restore your computer back to this date and reboot. At that point it should recognize your dvd drive. If it doesn't then your OS is corrupt and you'll need to wipe out the drive and restore your computer back to factory defaults.

Feb 04, 2010 | Gateway 5200XL PC Desktop

2 Answers

Norton 360 install has replaced/overridden DVD drive


Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Hope these help.

Dec 05, 2009 | Gateway GT5435E Refurbished AMD Desktop...

1 Answer

How to download music


it's easy to burn music into a cd
first make sure that your computer has a cd-r or cd-rw drive
second insert a blank cd-r or cd-rw into the drive
third find the music files you want to burn onto the cd
forth open my computer and start dragging the files onto the cd icon on my computer

once you have finished dragging your files open the cd on my computer and click on write files to cd,


Aug 03, 2009 | Gateway PC Desktops

1 Answer

Optical drive not working


Hi there.

To resolve this, all you should need to do, is download and install the chipset and/or cd/dvd drivers for your laptop.

You can get them from here:
http://support.gateway.com/support/drivers/ddaStep.asp?platform=10022&st=browse

Just select your model and operating system, download and install.

Hope that helps.

Tim

Apr 19, 2009 | PC Desktops

1 Answer

Computer does not respond when installing music cd


Go to Control panel, Next click on the hardware tab. Find your CD drive listed up close to the top. Highlight the CD drive and click on uninstall. Reboot the system and the system will automatically re-install the drivers. See if that will work.

Apr 01, 2009 | Dell Dimension 4700 PC Desktop

2 Answers

My computer does not recognize my cd's, only recognizes memory sticks, cannot download pc tutor learn windos vista or any other cd's.


first go to my computer see if drive shows up…
second (figuring it didn’t) go to control panel -> System -> hardware(tab) -> device manager
third check to see if little (!) is on the tiny pic of cd-rom drive if so you have a driver problem and need to reload it off your system restore disk or windows disk (do this by right-clicking on cd-rom, -> properties
and click roll-back driver first, when that fails click re-install driver and do that…
fourth after doing that and restarting, and the comp STILL fails to see it, open up comp. take plugs out the back of cd-rom and look at them (shouldn’t be dusty on inside, make sure no burn marks on power cord plug-in) then plug back in snuggly… restart again and see if that works… if not…
fifth…. go to comp store and buy cd-rom for >$20 (if that much)
best-buy, walmart, online at tiger direct, etc.

Nov 09, 2008 | Gateway PC Desktops

1 Answer

DVD-RW drive burns music CDs and DVDs, but not data CDs


Alright. Seems like Windows, for some reason, doesn't think your drive is able to burn things when trying to deal with this kind of disc.

I'll need further information, like if you use another program to burn music CDs, and what other things might have changed the registry settings. I know of a fix that resolves issues with the Windows version of data CD burning, but it only applies to CD-R and CR-RW drives..

Apr 08, 2008 | PC Desktops

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