Question about Acer Aspire 5050-3242 Notebook

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Our protocol is not supported by the server.

When i try to sign into msn it comes up with Our protocol is not supported by the server.

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  • 7 more comments 
  • ojkr03 Dec 09, 2008

    i have the same problem with the acer laptop, and i ve tried to install live msn but i just cant. it appears that the protocole is not supported by the server

  • Anonymous Dec 25, 2008

    I cannot run msn either on my acer aspire one - linux operating system. Have done live update but still not working

  • tessihall196 Dec 25, 2008

    same help



  • lukes1988 Dec 25, 2008

    i have just got an acer 150 today and am having the same problem with pidgin, i am running linux lite. i have never used linux today so need everything spelt out please!

  • OoXKelleyXoO Dec 26, 2008

    ooooowww same problem :( protocol blah blah....its not fair!!!!



  • meka75 Dec 28, 2008

    i have the same problem sum peeps say go to cotrol panel but weres that on the acer notebook

  • charlotte089 Dec 29, 2008

    i cannot get on msn from my aspire one either it says the same thing about the protocol and the server and i cannot find control panel either. please help

  • jadelouise12 Jan 11, 2009

    it wont let me sign onto messenger on my acer notebook

  • cocopetit Feb 10, 2009

    well when i sigh in on msn then it says Our protocol is not supported by the server. and i dont know what it means or what to do

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  • 306 Answers

Go to control panel all users and install the net passport

Posted on Nov 17, 2008

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1 Answer

Unable to send e-mails using windows mail


The connection to the server has failed. Account '<account name>', Server: '<SMTP server name>', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

To resolve this behavior, change the SMTP server for your e-mail account to use the MSN SMTP server. To do this:
1.In Outlook Express, click Accounts on the Tools menu.
2.Click the Mail tab, select the account that you want to change, and then click the Properties button.
3.Click the Servers tab.
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How to correct Ox800cccOD error


Sounds like a Proxy Server issue.

  1. Click the Connections tab. Go to LAN settings. Click Settings.
  2. If the Use a proxy server check box is selected, click Advanced.
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Source: http://support.microsoft.com/kb/259133

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You possibly don't have administrator privileges turned on.. If you're using Vista, then go to Control Panel > User Accounts > Turn User Account Control On or Off , and uncheck the box and press OK. Then reboot the computer and try to connect, it should work then..

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1 Answer

Cannot connect to MSN Messenger


go to control panel all users and install the net passport

Dec 12, 2008 | Acer Aspire 5050-3242 Notebook

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