Printer is not recognising that the cartridges are there
I have uninstalled printer and all the drivers. I have re-installed printer and all drivers. I have remove cartridges and replaced with new ones and still the same error keeps appearing. I have tried to maintenance cleans, asks for paper, i put the paper in and then it says that the check is done.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has answered 20 questions.
An expert that has over 10 points.
Re: printer is not recognising that the cartridges are...
I WILL LIKE IF YOU CAN GET ANOTHER PC THAT DOES NOT HAVE THE TYPE OF YOUR PRINTER, SO, CONNECT YOUR PRINTER ON IT AND RUN THE DRIVER. IF IT WORK THEN IT CAN BE OPERATING SYSTEM ERROR. THEN YOU SHOULD REFORMATE INSTALL ANOTHER OS.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.
1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.
1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.
To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:
2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.
2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.
2c. The LCD may then display:
Did you change xxxxxx? Yes No.
for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).
2d. After all the correct selections are made, the machine will then enter a cleaning cycle.
2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.
2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:
Regarding the printer might as well try to uninstall and install the printer driver / you can also download latest driver from their support site or might as well before installation access this to windows - click start / my computer / click c drive / click on windows folder / find system 32 click on it / click spool folder / you will see 3 folders / click on drivers / rename folder w32x86 to w32x86.old as well as click on prtprocs and rename folder w32x86 to w32x86.old and then restart and then install the new printer driver which is downloaded from your support site .
Double check to see if the cartridges that came with your machine are
really the correct ones. And if they are then make sure they are
snapped in securely as they must make a solid contact to read the cartridges. Also make sure the drivers and software are properly
installed onto your computer.Also make sure that the tape that is
usually on the cartridges to protect them in handling and shipping are
removed before installation.
With the Lexmark printers communication subsystem you MUST let the
driver ask for you to plug in the printer. DO NOT plug the printer into
the USB port until told to do so.
To fix a fouled install : (1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue
it seems as if, the printer is not recognising the cartridge.
if the cartridge has a chip. carefully wipe it with a cotton bud or swab. also do the same with the mating side on the printer itself.
also try uninstalling ** and unplugging the USB Or ribbon Cable** if applicable. re-install drivers and software. this is a printer problem most likely. ensure you,ve pushed it firmly into it,s holder. these need to be aligned precisely.
hope this helps Mike @ Compurepair.
You have to reset the printer. The printer can't recognise the cartridge.
. You have to reset the printer it is a fairly long drawn out complicated procedure holding on / off button and pressing various colour switches.
Uninstall the printer and reinstall it it should reset it.It will probably work, its easier. Make sure you have the the origional driver or go to the printer makers site and download the driver first before you uninstall..
I hope it works. Sean
To pin it down to a hardware fault, you may need to remove the printer from the usb port, uninstall driver and re start pc.
Check your printer and faxes folder to make sur there are no other canon printers listed, if so delete.
Re install printer driver, then when prompted connect printer to a different usb port and see if windows recognises your printer and is installed ready to use.
Try again and if the same problem you know it's the printer thats faulty
To eliminate a software problem, disconnect printer from pc and completely uninstall the printer driver and restart pc.
Insert our printer driver cd and install the drivers, but do not connect printer until advised.
When advised connect printer and ensure windows recognises it in the little pop up window in tool bar and says 'Your hardware is installed and ready to use'
If the same message appears then the printer is faulty.