Printer is not recognising that the cartridges are there
I have uninstalled printer and all the drivers. I have re-installed printer and all drivers. I have remove cartridges and replaced with new ones and still the same error keeps appearing. I have tried to maintenance cleans, asks for paper, i put the paper in and then it says that the check is done.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has answered 20 questions.
An expert that has over 10 points.
Re: printer is not recognising that the cartridges are...
I WILL LIKE IF YOU CAN GET ANOTHER PC THAT DOES NOT HAVE THE TYPE OF YOUR PRINTER, SO, CONNECT YOUR PRINTER ON IT AND RUN THE DRIVER. IF IT WORK THEN IT CAN BE OPERATING SYSTEM ERROR. THEN YOU SHOULD REFORMATE INSTALL ANOTHER OS.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
With the ink cartridge holder in the ink cartridge replacement position, lift the lids on the cartridges but do not take them out.
If the cartridge holder is not in the ink cartridge replacement position, press and hold the Maintenance/ ink cartridge replacement/ cleaning button (depending on your printer model) until the holder moves out.
Check the yellow tag/flap has been removed from the top of the cartridges.
Push down firmly on each cartridge to make sure it is clicked into place.
Close the lids down gently but firmly so they click into place. Be careful not to touch the cartridge sensor.
Press the Maintenance/ ink cartridge replacement/ cleaning button on the panel to move the carriage back to the right hand side and start the ink charging process.
This process takes about one and a half minutes to complete.
When ink charging is finished, the print head returns to its home position on the far right, under the plastic casing. The power light stops flashing and remains on, and the error light goes out.
If the error light flashes after the print head returns to the home position, the ink cartridge may not be installed properly.
If the red light is no longer displayed, but Status Monitor still reports a Non-Genuine Ink warning
when the cartridges are genuine, perform a full uninstall and reinstall
of the printer driver, using the latest driver from the Drivers & Software section of the Epson Support website.
For help with this step, see one of the following Related Articles:
If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.
1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.
1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.
To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:
2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.
2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.
2c. The LCD may then display:
Did you change xxxxxx? Yes No.
for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).
2d. After all the correct selections are made, the machine will then enter a cleaning cycle.
2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.
2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:
Regarding the printer might as well try to uninstall and install the printer driver / you can also download latest driver from their support site or might as well before installation access this to windows - click start / my computer / click c drive / click on windows folder / find system 32 click on it / click spool folder / you will see 3 folders / click on drivers / rename folder w32x86 to w32x86.old as well as click on prtprocs and rename folder w32x86 to w32x86.old and then restart and then install the new printer driver which is downloaded from your support site .
With the Lexmark printers communication subsystem you MUST let the
driver ask for you to plug in the printer. DO NOT plug the printer into
the USB port until told to do so.
To fix a fouled install : (1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue
Make sure that youre not using the same printer drivers that you were when you were using XP. Uninstall them. Go to Dell.com and get the Vista drivers for your printer. Intermittent problems have been reported with most of their printers if the drivers haven't been replaced.
You have to reset the printer. The printer can't recognise the cartridge.
. You have to reset the printer it is a fairly long drawn out complicated procedure holding on / off button and pressing various colour switches.
Uninstall the printer and reinstall it it should reset it.It will probably work, its easier. Make sure you have the the origional driver or go to the printer makers site and download the driver first before you uninstall..
I hope it works. Sean
To eliminate a software problem, disconnect printer from pc and completely uninstall the printer driver and restart pc.
Insert our printer driver cd and install the drivers, but do not connect printer until advised.
When advised connect printer and ensure windows recognises it in the little pop up window in tool bar and says 'Your hardware is installed and ready to use'
If the same message appears then the printer is faulty.