Question about Panasonic Cameras

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I have a Panasonic DVC20P camcorder for my school. We used it three times and it stoped recording and playback. I sent it into a service provider which said they cleaned the heads and realined the lenses...Anyway, I tryed to use it after we received the camera back and it still does not work. It is only 4 months old. I want either my money back or a different camera which will work. We lost some import opportunities to campture video for our school because out new camera would not work. I can provide any receipt or documentation to show when purchased. Can you please provide me with the appropreate information so I can get this issue resolved. Thank you, Jeff Martin Kankakee Valley High School Technology Instructor 219-956-3143 ext. 144 or 146 jamartin@kv.k12.in.us

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  • Panasonic Master
  • 4,355 Answers

Jeff,
Your first option should have been to return it to the original supplier for a warranty replacement. As a third party has been involved, you have probably voided your warranty. All you can do now is to contact Panasonic, explain the situation with a copy of the original receipt, and see what they say. We at Fixya cannot help with anything other than advice.

Posted on Mar 19, 2017

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