We have been getting water (slowly, but there) through the water dispenser and hollow ice (but ice was being made). After defrosting and letting the lines thaw (my husband thought that was the problem), now neither the water nor the ice is happening. Can you help me? The water line is still turned on --- and I just replaced the filter. HELP!!
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Hello. Hollow cubes is caused when there is not enough water going into the ice cube molds. That said, since you have too much water going into the water dispenser I would suspect that the valve needs to be cleaned or possibly replaced. Joe
If it connects to your house plumbing via a saddle valve, replace the saddle valve. Avoid the self piercing type as they poke a very small hole in the house water line and will get plugged easily or the needle inside the valve will break off and drift in and out of the hole in the line.Other possibilities are: Plugged water filter (time to replace) or your water line is hooked up to a reverse osmosis system (RO) and you aren't getting enough flow and pressure through the RO system. Connect straight to house plumbing if that's the case. I would imagine you have hollow egg shell looking ice cubes too...?
Hollow ice cubes are the result of poor water flow to the ice maker. I know you already have experienced flow issur since you mentioned poor water dispenser flow. You apparently have a filter clogged, a house supply valve clogged or lastly a clogged water solonoid valve. The filter is self explanitory. You would replace the filter. The house supply valve is next most likely, to test it you would need to remove the supply line at the rear of the refrigerator after turning supply off the turn supply on to check flow. If the flow is STRONG then next most likely is a clogged solonoid valve. To test it you would, with supply connected and turned on, need to locate the plastic tube that goes to the water dispenser reservoir in the refrigerator section. Disconnect the tube at the solonoid valve and place glass or pitcher at solonoid port while someone presses the diapenser lever. If you have poor flow then but had good supply flow, the valve must be bad.