Sony Cyber-Shot DSC-W570 Digital Camera Logo
Anonymous Posted on Apr 28, 2012

The eye of the lens won't close anymore and keep saying to turn the power on and off again, what should I do?

  • Anonymous Apr 28, 2012

    thanks C Putman but still it doesn't work.

×

1 Answer

C Putman

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Scholar:

An expert who has written 20 answers of more than 400 characters.

Cheetah:

An expert who has answered 20 or more questions within one hour.

  • Contributor 39 Answers
  • Posted on Apr 28, 2012
C Putman
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Scholar:

An expert who has written 20 answers of more than 400 characters.

Cheetah:

An expert who has answered 20 or more questions within one hour.

Joined: May 06, 2009
Answers
39
Questions
2
Helped
10456
Points
65

You might try removing the battery for a minute or two to reset the camera. You may lose any special settings in the process. After reinstalling the battery, try turning the power on and off again.

5 Related Answers

Anonymous

  • 3 Answers
  • Posted on Apr 22, 2009

SOURCE: when turning camera on, lens opens and closes , then it says turn the power off and on again

The problem is that the lens is jammed.
Here's what I did: I smacked the side of the camera on a tile floor a few times, until the lens started trying to open. Then I used a knife to pry up the lens a little. Believe it or not, it is now taking pictures. You can't imagine how excited I was to get it working.

If this sounds like a joke (it did to me), I got the idea from these forums:
http://www.digitalcamera-hq.com/digital-cameras/sony-cybershot-dscm1_question.html?qid=2900
http://www.camerahacker.com/Forums/DisplayComments.php?file=Digital%20Camera/Sony/dsc-w50_acess.turn_off_on_again.html

Good luck!

Ad

Anonymous

  • 1 Answer
  • Posted on Aug 07, 2009

SOURCE: when turning on power lcd says acess ,lens opens

I had the same problem. Your focus is stuck.
Try to free the focus from whatever (sand, dust, etc.) by hitting the camera. Start gentle, and if it doesn't work, hit it hard...the DSC-W30 is very rugged , that was my experience!
Greetings from Germany and good luck!

Anonymous

  • 1 Answer
  • Posted on Oct 11, 2009

SOURCE: camera lens keeps opening and closing and message

I followed the other people's suggestions with the compressed air and shaking the camera. I also, turned the lens a little to the left and the camera works perfectly. Thanks, again for everyones help.

Anonymous

  • 11967 Answers
  • Posted on Dec 05, 2009

SOURCE: On power up, the lens extends as normal but then

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Testimonial: "Awesome!! Thanks so much for your detailed list of troubleshooting/repair tips...#7 wins again. You rock man."

Anonymous

  • 11967 Answers
  • Posted on Apr 04, 2010

SOURCE: cannot open the lens anymore

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Lens error restart camera canon SX10IS

Here are some troubleshooting steps for a lens error. And here's a video summary of those steps:
0helpful
1answer

It keeps saying lens error

Here are some troubleshooting steps for the lens error problem. And here's a video summary of those steps:
0helpful
1answer

My camera lens won't close when you turn off the camera

I hit mine agaist a desk a couple times and the lens closed and it's working fine now
0helpful
1answer

If i on the camera the lens won't work properly and message that turn off the camera and turn on again

Hi there:
If the camera has recently been dropped it may have lens damage that is preventing it from powering up. There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.


Additional details could find in this article link: fixing-lens-error-on-digital-camera.html

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.
0helpful
1answer

D5100 won't power on with Sigma macro lens atttached

This is not a solution but the same kind of problem.

I just bought a Nikon D5100 and found that my Sigma 105mm macro has a problem. The camera will not power up, but if I turn it on, untwist the lens and then twist it back in, the camera powers up. If I leave it for a few seconds, it powers down again. Provided I keep taking photos, it works, but this is not acceptable because it can take several seconds to get a focus on a close-up, and by time I get the focus, the camera powers down again.

I never had any problems with this lens on my Nikon D80. I also use several lenses, all of which work well with both cameras. It's only the Sigma that has the problem. And I did clean the contacts with a proper contact cleaning solution and a swab, but still no joy. My lenses are made by Tamron, Pro Optic, Nikon and Sigma, and the only problem lens is the Sigma.
29helpful
2answers

When I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's...

When I turn on sony cyber-shot camera I get a Problem with the Sony Cyber-shot DSC-W35 Digital Camera when I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's wrong??
0helpful
2answers

Bose 321 II dvd drawer won't open, fixes here & elsewhere not working. I put in a recorded dvd. It tried to read it, & never gave me the not supported msg as I started trying to eject it...

Hi Donna,

Please do be frustated.

Your lovely Bose has problem with its mechanism that cause load / unload totally out of order. If you hear some noise while you turn on the bose or when you hit some buttons, it is telling us the motor still work. Now we need to check the broken gears ( or other mechanism linkage).
If you able assemble this Bose, go ahead to find and fix it mehanism ( you may need some parts replacement.

Note : Be carefully with its laser lens while power on ( avoid direct contact to your eyes).

Best luck,

Jay
0helpful
1answer

My camera won't turn on and the lens won't close

Perhaps you have bad batteries? Connect it to another power source such as an AC wall outlet and use your power adapter and see if this helps. If it does not or you have already tried this then your camera may need to be serviced.
0helpful
1answer

My 5 disc dvd player wont read dvd's any longer. It doesn't even say they are in the changer. I tried a dvd cleaner and that didn't work, because it didn't stop on that disc. I tried opening the top to be...

The laser lens circuit itself is faulty if cleaning doesn't work. The capacitors and other components can wear out and overheat and burn out through time. You can get another from many suppliers including ebay. and
http://www.toocle.com
www.tradekey.com

or try to adjust the lens. See how:
www.ehow.com › ... › DVD Players & RecordersDVD Players
Not finding what you are looking for?

335 views

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...