I have a gateway 504 GR. which has the extra hard drive for factory restore. Well I reset the system press F11 then when the restore screen pops up my key board and mouse will not work to select anything. there are some viruses on this system. I use windows live one care. Yet they are here. please all I want is to be able to hit the magic button and make my system better. the second drive is still locked. so there should be no problem with it. Thank you for your time.
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Re: Locks up at destuctive restore
You need to enable the USB controllers in the bios, (this F1 or F2 on boot up), before you can complete the restore, there are no viruses there because you are not booted into windows so a virus won't affect it
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If your restore partition is intact, you can press F11 at boot, and follow the on-screen instructions to do a factory restore. Be sure to backup your data first, as it will be deleted in a Factory Restore.
Try pressing F11 soon after turning the computer on. If that starts the recovery options, follow the choices until you find one that says something about "original configuration", or "factory". Be sure to back up your data before doing all this, and restore it after you reload.
The latest drivers are here (select your Operating System)... http://us.gateway.com/gw/en/US/content/drivers-downloads
Power on the computer, during the emachine splash screen, press the F11 key. Here is a link to the system restoration guide, there is a complete chapter on resoring the hard drive from the dard drive back up.
When booting up your computer you can access this option before startup.
Right after turning computer on, before it even hits the boot screen logo with Windows,
This should open up the menu for you to access system restore/factory setting reset.
Hope this helps! This solution may vary from computer to computer, so if it doesn't work for you, provide me with specifics and I should be able to find an exact answer.
Best of luck :)
Either you have a memory issue or operating system problem.
First, disconnect all cables. Be certain to dispel static electricity by touching metal. Remove the cover. Try reseating (removing and reinserting) your memory (try one module at a time to test).
If still a problem, boot your system to Safe Mode (press F8 repeatedly). Go to System Restore and choose a date when your system worked OK. Note: with System Restore, everything, including your documents and other files you saved on the hard drive, will roll back to that date.
If you can't access System Restore by Safe Mode, try Offline System Restore: 1. Boot from the DVD 2. Select the Language 3. Click on "Repair your Computer" on the Install now screen 4. Click next on the System Recovery Options screen 5. Click on System Restore. 6. Choose the date to which you want to restore
If still a problem, the last choices are Factory Restore and reinstall. Accessing Factory Restore (restores to the factory settings and will wipe out anything that you have installed or saved on your PC), is dependent on your hardware manufacturer. Boot your system and press F10, F11, Alt+F10, or Ctrl+F11 to access Factory Restore. Follow the prompts.
If still not resolved, you'll probably need to reinstall your operating system.
try to restart the pc, then repeatedly press f11 at startup you should be presented with the Gateway System Recovery
option. That will allow you to restore your computer to it's originally
Furthermore there should be an option under the start menu within windows to perform the same routine.
I assume you have copied the downloaded files to the Gateway computer.
When you click on the various downloaded files it unzips and creates a folder for each unzipped file and then the expanded the files are placed into this folder.
To install the various drivers, open each folder (one at a time) and run the SETUP file or INSTALL file that is in this folder.
This is from the Dell support site. You were correct in pressing ctrl+f11 but perhaps you did not press at the correct time. If in following these first two steps you do not get the recovery console, it may not have been installed on your computer.
1 Turn on the computer.
2 When the Dell
splash screen appears during the computer startup process, press and
hold <Ctrl> and then press <F11>. Then, release both keys
at the same time.
3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.
The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear: The system recovery process was successful.
5 Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer. The software is now installed as it was when the computer was first received.