Question about Gateway 504GR PC Desktop

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Locks up at destuctive restore

I have a gateway 504 GR. which has the extra hard drive for factory restore. Well I reset the system press F11 then when the restore screen pops up my key board and mouse will not work to select anything. there are some viruses on this system. I use windows live one care. Yet they are here. please all I want is to be able to hit the magic button and make my system better. the second drive is still locked. so there should be no problem with it. Thank you for your time.

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  • son_of_tron Nov 18, 2008

    I checked in my bios and it seems that all usb is enable. I still have the problem. My keyboard and mouse work fine all the time so I would think they are already enabled. but everytime I go to the F11 screen and the rstore starts it gets to the point where it asked non destuctive or destuctive restore. Right there is when keyboard and mouse stop working.



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  • 4,806 Answers

You need to enable the USB controllers in the bios, (this F1 or F2 on boot up), before you can complete the restore, there are no viruses there because you are not booted into windows so a virus won't affect it

good luck and keep us informed with your progress


Posted on Nov 17, 2008

  • Lee Hodgson
    Lee Hodgson Nov 18, 2008

    after the machine is getting past the boot screen it sounds like it is loosing the usb controllers, if you are able get hold of a generic keyboard and mouse (not USB) try them

    please keep me informed

    hope this helps

    kind regards



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