There was a paper jam in our office printer/copier and someone moved the fusing unit out to remove the paper. Now the fusing unit won't go back in. There is a small gray lever on the front side of the copier but the fusing unit won't push back inside far enough to relatch it in place.
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if there is no paper inside then one of the sensors are broken thats why it is indicating the paper jam sign. check the fusing unit. the paper must be inside that unit and its hard to see. fusing unit is the unit before the paper exit unit or from where the paper comes out.
If you can not remove it by flipping open the gate with all the teeth on it then you may have to remove the fusing unit. This is easily done by removing the 2 silver screws, one at each end of the fusing unit. Then the unit will just wiggle right out. This will give you better access to the top and bottom areas where the paper enters and exits. Then just re-install.
Good Luck and Thank You for using Fixya.
Bad fusing unit. The fusing unit is the assembly that get hot and "fuses" the toner onto the paper just before the paper exits the machine. If you or someone you know is mechanically inclined you could replace the unit yourself. $150 to $180 for the fusing unit.
precisionroller.com has them. Part# R3200
Replacement consists of removing the back cover so you can unplus the wiring. The opening the right side door and removing 2 mounting screws.
Good Luck and Thank You for uning Fixya.
Cause The fusing JAM is not completely removed. (Jam paper remains.) Fusing unit installation failure Check and remedy: Check for jam paper in the fusing section. (paper winding, etc.) Check fusing unit installation. Check the jam sensors in the fuser.
Hello sir; I believe You have to detacth finisher unit then open the side door to reach the fusing unit see is there have jamming paper over there ,the paper under the fusing unit just open front door turn the knob clockwise on the fusing unit paper will coming out.
DON'T WORRY GENTLEMEN! FIRST U LOOK OUT THE PAPER IN FUSING UNIT & FEEDING UNIT ELSE CHECK FUSING- HOME POSITION SENSOR,REGISTRATION SENSOR,PICK UP SENSOR.I TELL CONFIDENTLY UR PROBLEM CLEAR..... BY......SELVA-SINGA.
inspect your fusing unit carefully, do not use any sharp things, you can damage the fusing roller. see that the sensor is moving fine, that the separator are OK, not broken. if thats not helping and you wont find anything, last thing is remove back and side covers, carefully remove TBU, unhook the connectors and remove two screws in fuser sides and remove fusing unit to inspect it a little closer.and find the problem.