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Fusing Unit Replacement - IM3511

There was a paper jam in our office printer/copier and someone moved the fusing unit out to remove the paper. Now the fusing unit won't go back in. There is a small gray lever on the front side of the copier but the fusing unit won't push back inside far enough to relatch it in place.

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Make sure all the covers/doors are open.at the fuser unit area.

Posted on Nov 27, 2008

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You need to remove the fuser to see what the block is. could be a piece of paper.

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Paper to thick for printer and has jammed, have attempted all manual methods to locate the paper, take out the toner and check the back but still cant locate paper


if there is no paper inside then one of the sensors are broken thats why it is indicating the paper jam sign. check the fusing unit. the paper must be inside that unit and its hard to see. fusing unit is the unit before the paper exit unit or from where the paper comes out.

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If you can not remove it by flipping open the gate with all the teeth on it then you may have to remove the fusing unit. This is easily done by removing the 2 silver screws, one at each end of the fusing unit. Then the unit will just wiggle right out. This will give you better access to the top and bottom areas where the paper enters and exits. Then just re-install.
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The copy will print, but parts of the copy are smeared and can be wiped off with fingers leaving nothing on the copy in those areas.


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That sounds like part of the pressure roller. What color is the rubbery type obstruction? What brand of copier do you have? Which model number?

Nov 02, 2009 | Printers & Copiers

1 Answer

Call for service


Cause The fusing JAM is not completely
removed. (Jam paper remains.)
Fusing unit installation failure
Check and remedy:
Check for jam paper in the fusing section.
(paper winding, etc.)
Check fusing unit installation.
Check the jam sensors in the fuser.

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Remove a paper jam under the fuser unit on a canon image runner 5070


Hello sir; I believe You have to detacth finisher unit then open the side door to reach the fusing unit see is there have jamming paper over there ,the paper under the fusing unit just open front door turn the knob clockwise on the fusing unit paper will coming out.

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Message, paper jam


DON'T WORRY GENTLEMEN! FIRST U LOOK OUT THE PAPER IN FUSING UNIT & FEEDING UNIT ELSE CHECK FUSING- HOME POSITION SENSOR,REGISTRATION SENSOR,PICK UP SENSOR.I TELL CONFIDENTLY UR PROBLEM CLEAR..... BY......SELVA-SINGA.

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Help


H5-01 indicates tha the paper sensor is defective in the fusing unit. The only way you can try to reset that one is buy turning the power off, wait 30 seconds and turn the power back on.

If the error code returns the fusing unit will have to be fixed to take care of the paper sensor.

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Jammed papler


inspect your fusing unit carefully, do not use any sharp things, you can damage the fusing roller. see that the sensor is moving fine, that the separator are OK, not broken.
if thats not helping and you wont find anything, last thing is remove back and side covers, carefully remove TBU, unhook the connectors and remove two screws in fuser sides and remove fusing unit to inspect it a little closer.and find the problem.

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