Question about Tomtom GO 910

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Tomtom Support Sucks!

Ok I feel better! I just called them about my Go700 that I paid $800 for at Bestbuy four or five years ago. Needless to say their help was terrible! BUT they did wish me the best and said they'd take $100 of one of their other products . . . why would I buy something else that they won't stand behind. I think it's a battery issue but can't be sure. Please email me @ X i a n w a y 2002 at yahoo.com Much thanks!

Chris

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  • Tim Babcock
    Tim Babcock May 11, 2010

    Does the unit still work when the Tom Tom is plugged into the cigarette lighter adaptor?



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TomTom's have definitely improved over the years. I'd say a lot has to do with the better mapping available. Tele Atlas is making great strides and TomTom supplements their data with Map Share and user corrections. I've seen a huge improvement from my ONE to my Go 930. I'd say take advantage of their offer and get something new with the new maps. Electronics only have so long of a shelf life, might as well capitalize while you can since a 5 year old product is well out of warranty

Posted on Nov 17, 2008

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Posted on Jan 02, 2017

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My tomtom go 700 is about 5 years old and i need to update the maps how do i start?


1.First of all check that TOMTOM actually still support this product and only perform updates using a wired network connection - WIFI can drop out and corrupt the downloads
2.Then see if they actually are supplying a new map for the 700
3.Without activating TOMTOM Home, plug your GO700 into your PC and let it recognise the 'drive assignment'
4.Take a FULL backup of all files on the TOMTOM 2Gb disk on your PC NOTE: this is totally separate and additional to any backups you might make with TOMTOM Home.
5.Disconnect your TOMTOM
6.Start your TOMTOM Home software and perform an update check from the 'help' drop down menu
7.Once you have this updated connect your TOMTOM
8.Perform a full backup again with the TOMTOM Home software
9.Search using TOMTOM Home for any GO700 application software updates and install these (NOTE - ONLY INSTALL THE APPLICATION UPDATES)
10.Reboot your GO700 to make sure that it works with any application updates
11.Re-connect your TOMTOM and this time perform a search for map updates to purchase and follow the instructions.
12.It is very likely that TOMTOM Home will say that there is not enough space on the drive to install the new map, it will follow an automatic process to remove your old map and then install the new one that you have purchased on lne from TOMTOM.
13. If Home has installed your new map correctly, when you log off and disconnect your GO700 it should then initialise - the long time bar rebuidling the maps and then start up normally. It can be necessary to reset your GO700 using the rest button under the base.

GOOD LUCK, This is currently a very messy process but one which seems to work for recovering the GO700 in the event of a failure, TOMTOM have been hopeless for me in getting any maps installed on a GO700, so this is my way of getting round their lousy support service.

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Even when you do that it doesn't really update it just updates the software so that it looks like you can update the maps but when you touch to update it just tells you, you have to get an updated map for about $100.00 US. This is bull because you pay upward of 400.00 for this GPS. Then you have to pay pay and pay out of pocket over and over again. So there should be a way to update the map without coming out of pocket every year. The really funny thing is that I got mine about 1.5 years ago and the maps were about 3 years old if not more. Now they even want money to update POI now. Which they probably charge the owner of a business to have his address and number available for the consumer that has this line of GPS available? Tom Tom should probably take a look at other brands like Garmin for instance and see why they are doing so much better in sales because there maps are better. But like any computer its always the software that make it or breaks it in this market.....

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