This problem started last week, and my family is a little frantic... Our answering machine, when you call and try to leave a message, won't record a message and you hear that fax machine/dial-up-type of sound. This is even though the person is NOT sending a fax. We thought it was the answering machine, but eliminated that possibility, because there is nothing wrong with it. Then, we thought it was the X4270 and how it was affecting it. We have tried disconnecting it to restart, tried to configure it, but it seems stubborn as a horse as it insists on 'dialing our fax number' even though we don't HAVE anything to fax! We just want it to stop messing with our answering machine, so that we can receive messages and not have a lot of close friends ask 'where are we?'
I apologize if this doesn't make sense, but I have tried to find solutions for this, and they are not available.
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Re: Answering machine problems with Lexmark X4270
Thats an easy one, if the all in one is attatchd to pc and not stand alone, go into your pc settings, go to printers and faxes under control panel and take the fax off default setting. It will no longer be able to dial the fax and should revert to answereing. also check if your fax mode is set correctly for what you want. It may be on fax mode only so it automatically dials fax. Good luck.
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Make sure the that the fax line is working. To check, insert a telephone device straight to the fax line. You should get a dial tone.
Make sure the telephone cord from the phone jack in the wall is plugged into the Line port on the back of your Lexmark printer.
Assign the correct fax number on the printer.
If you have an answering machine connected to the same
line as the fax, set the answering machine to answer incoming calls before the printer does. Increase
the number of rings by a factor of 3 over the answering machine. For example, if the answering
machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the
fax, you may subscribe from your phone service provider for a distinctive ring
pattern feature. You can program your printer to have a distinctive ring
pattern and phone number for incoming faxes.
If these don't help, please contact Lexmark Technical Support Center for additional assistance.
Make sure to plug the telephone fax line from the phone jack in the wall to
the Line port on the back of your printer. For more info, please refer to the
Lexmark X4200 User's Guide.
Make sure the fax machine is connected to right phone jack in the wall and is assigned with the correct fax number.
If you have an answering machine connected to the same fax line, be sure to
configure it so that it answers first before the fax machine (e.g. if your
answering machine picks up on the 3rd ring, set your fax to pick up on the
6th ring or more)
If the line has a voicemail feature, disable it or request for a
distinctive ring from your phone company.
Make sure the correct fax number is assigned on the printer. If you have an answering machine connected to the same line as your fax, configure it so that the answering machine picks up first then the fax. For more information, please refer to this article: Change Number of Rings on Inkjet AIO to Alleviate Issues with Answering Machines.
If you have a voicemail feature associated with the fax line, please disable the voicemail. Voicemail feature and the fax will not work together in the same line.
Uninstall the existing Lexmark X4270 printer driver from your Windows 7 by going the Start menu ? Programs ? Lexmark 4200 Series ? Tools ? Uninstall. Reboot pc when prompted. When pc turns on, check if your Windows 7 is running on 32-bit or 64-bit operating system by going to the Start menu ? right-click on Computer ? click on Properties. Take note of the system type.
Download and install the X4270 driver for Windows 7 using the links below:
there are fax/phone switch that you can use to connect the phone and fax machine to use a single line. price range from $46 and up.
that is probably the best solution, other than switch the line manually.
and then click on support ,once the page is opened please center X4270 in
Search by Model ,after that choose Lexmark X4270 ,after seconds a page will open and then in
Search the KnowledgeBasePut this number and follow the steps given:
FAX RECEPTION THROUGH AN ANSWERING MACHINE: This mode is recommended for a shared fax and telephone line. To receive a fax if your All-In-One is connected to an answering machine: On the control panel, press Fax. Set the answering machine to answer incoming calls before the All-In-One does. For example, if you have set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings. To change this setting on the All-In-One: Press Options until Number of rings appears. Press the right arrow (+) until After 5 rings appears. Press Select. Make sure the Auto Answer light on the All-In-One is on. When a ring is detected, the answering machine picks up the call. If a fax is detected, the All-In-One receives the fax, and disconnects the answering machine. If a fax is not detected, the answering machine completes the call.