We've had the duet washer system (Whirlpool) for five years now and never had this problem. A few months ago, we did minor reno and moved the washer/dryer upstairs, last week, we noticed when we opened the front door of the washer (which was empty as it was not being used) to load it, it was about 1/3 full. I'm not sure if this is a problem with the machine (i.e. could it be a leak?), or if it's plumbing/pressure balance related problem. It has been used with no problems for the past 3 months (after reno) so not sure if this is related to the renovations, etc. Anyone with information, please let us know.
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Wait at least three minutes
after the end of the cycle before attempting to unlock your Whirlpool
washer. The door will not unlock until the motor speed equals 0 and 180
seconds have elapsed since the motor control unit received the "Stop"
command. If the water in the washer is warmer than 122 degrees
Fahrenheit or the water level is set higher than Wool, Delicate or Hand
Wash, the washer must drain before the door latch will unlock 2 Hold down the "Control Lock"
button on your Whirlpool washer for three seconds at the end of the
washing cycle. Listen, and when you hear the unlatching sound, the door
should open.3 If your Whirlpool washer did not
unlock at the end of Step 1, press and hold the "End of Cycle" button
for five seconds to manually reset your washing machine.4 Unplug your Whirlpool washer and
leave it unplugged for 45 minutes. After 45 minutes, plug your washer
back in. The washer's programming should be reset and the door should
open.5 Manually unlock the door of your
Whirlpool washing machine. Make sure to unplug the appliance before
completing the manual unlock. Use a screwdriver to remove the metal
strip, called the toe panel, at the bottom of the washing machine. Once
you've removed the toe panel, reach up inside the front panel of the
washer and feel around for the door latch. Locate the tear-drop shaped
tab at the bottom of the door latch and pull it gently. When you hear a
click, the door should open.
If you have the water source turned off, the only other way water gets into the washer is through the drainage system. If you do not have the proper air gap or placement on the drain line, it can create a vacuum and allow water to siphon back into the washer.
NOTE: Some residual water in the drain line is normal.
If you have any questions, please let me know. I hope this helps you.
Our machine was giving the HF code at 37 min after over filling with water. I unplugged the machine, popped the top (took the 3 torx screws off the back) pulled the small hose off the pressure switch sensor (round sensor on the upper back right of the machine) and blew it out just by mouth. It obviously cleared some junk. It works fine now. (also unplugged the 6 wires on the sensor, turned it around and blew on that and heard it clicking, so I knew that was ok.) Hope this helps someone.