Question about HP LaserJet 3050 All-In-One Printer

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Scanner not set up

When I moved, I seem to have lost the scanner capabilities. How do I go in to fix it? Says "Scan To" is "Not setup on PC" and "scan" button activation just shows "waiting for PC." Thx.

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  • blackcrow Dec 03, 2008

    saying scanner not set up

  • ephdunn Dec 12, 2008

    Thank you. Unfortunately, I can't find my software and HP is not helpful once the warranty expires.

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  • 47 Answers

Have to uninstall and reinstall full software solution. First uninstall using the hp program, then use add/remove program uninstall Image zone, extended capabillities and HP update, restart pc and search for scrubber in Hp software it's in utility folder, ccc, doubleclick it to work. then you are ready to reinstall the fully software.

Posted on Dec 08, 2008

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Posted on Jan 02, 2017

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Our computer maintenance company was able to set up our scanner about three months ago. Over the weekend we have lost that capability. We are receiving an error message: Setting how do I fix scanning...


Click this LINKfor the Scan to SMB setup guide which will walk you through the settings. If it had been working then stopped most likely just one setting has changed; the two things I would look at first is the password for the folder you are scanning to and and IP/Host Name of the computer you are scanning to.

Does your Domain require you to change your password on a regular bases? If so then the password set in the copier to access the folder on the computer may have changed and the new password needs to be set in the copier.

Also the person that setup the scanning originally may have set it to scan to the IP address of the computer you are scanning to but if the computer is setup for a dynamic IP address the IP will change from time to time and then the copier will not be able to find the computer you are scanning to. Change the IP that the copier is set to scan to, to the Host Name of the computer you are scanning to and that will no longer be an issue.

The Scan to SMB setup guide goes over these settings.

You can also call Kyocera's free help desk Monday - Friday 9 am - 6 pm EST at: 1-800-255-6482.

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How can i hook up the scanner?


Hook the network cable to your scanner nec card on the machines, note that this machine has two nec cards, one for printer and one for scanner.
after that Go to the setting and under setting/Scanner Default create and ip address for the scanner. after you done from that go to the computer browser, type in the ip address, you can choose scan to smb or pc.
Scan to smb needs shard folder but scan to pc needs to run software on your computer on your pc.
Setup the sender list which you need to fill only the ip address of the machine as sender.
Go to destination setup the ip address of the computer you scanning to, the path is the shared folder name, and the user name and password of your computer and you good to go.

To make it easy for you, Provide me your email and i will attach the scanning manual to help you setup it correctly and you can always get back to me in any question.

Best Regards
Kyocer/copystar Expert

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I receive a cannot connect to pc when I press the button to scan. What is causing this error?


Hi


Sounds like your scanner is not longer connected to your PC- have you checked that the scanner is plugged into the PC. They can move an get dislogged

also check that the PC is still registering the scanner by

  1. Close all applications.
  2. Open the all-in-one product Toolbox, an icon on the desktop, or in the program group for the product.
  3. Select the Services tab.
  4. Select Test Product Communication.
  5. When complete, and the test passes, open the application you want to scan into, and select the Scan option to verify the fix. For a list of the applications that support this feature, see the document "HP ScanPicture Utility Overview and List of Supported Applications."
  6. If this does not work, uninstall and reinstall the software. Consult the User's Guide for assistance.
When communication is lost to the product (for example, the power was turned off and on), some features are lost. Running the communication test re-establishes communication between the computer and the product. Regards Liz
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3. Change one of your scan setting to flatbed scan (not adf). Do a test scan under this setting. This will usually kick start scanner unit to unlock.
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Excellent scanner, so worth the effort to try these fixes.

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This will take you there should fix your problem let me know.
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