Question about KitchenAid KHMS155LSS 1000 Watts Microwave Oven
Last year my Kitchenaid model KHMS155LBL-3 stopped working approx. 1 year after install. It did everything but cook. Under warranty, they replaced the magnet, cap & diaode. It worked fine for 11 months and the same thing just happened. Kitchenaid extended the 1 year warranty for another year. But after looking on the web, it appears my chances of finding a good solution is remote. What can you suggest?
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Posted on Jan 02, 2017
First, do not leave this machine plugged in until it is serviced. If this is a KHMS155LSS, there is a very high probability that you have a keypad short. This defect can cause the machine to start on its own at ANYTIME; while you are on vacation or at work or at night while you are sleeping etc. Contact Whirlpool Customer Service and ask for Safety Dept immediately. They will most likely send A&E (Sears) out to fix it. Although they will fix the problem, if the keypad fails again, the underlying logic self start defect is still present. You should be under warranty if it is above model. Please be polite, insistent, but polite. With KitchenAid's pathetic quality in recent years, their customer service reps get more then an earful. Also, please go to the Consumer Product Safety Commision website at www.cpsc.gov and post a Report Unsafe Products report. This will help get this model recalled before someone loses their home or life. I almost had a fire this past Monday, Labor Day, 9/7/09 when my machine self started at 3 AM with a package of bacon left in it to thaw at room temp for the morning. What a smokey mess. Chinese made garbage. Shame on Whirlpool. Long live Hobart!, please buy back KitchenAid and bring back the lost quality.
Posted on Sep 09, 2009
I had the same problem with the same model of KitchenAid Microwave. KitchenAid customer service will act like they never heard of the problem, although if you google it, you will find that this is a very common problem. Ask to be transferred to the safety department. After more than 6 months of complaining and several repair attempts (they replaced control panel and switches), KitchenAid finally gave me a full refund. This is a serious safety defect for which they have no fix. The product needs to be recalled, and I am willing to testify that KitchenAid was criminally negligent when this product finally causes a house fire and possibly serious injury or death.
Posted on Dec 04, 2009
Assuming your inside
light, turntable, and internal cooling fan all come on when you try to microwave, with the
have, I would most strongly suspect a shorted high voltage rectifier
diode or a bad magnetron, or a loose and possibly corroded connection
on the magnetron's terminal.
The diode is a fairly cheap fix, and the mag will cost more.
If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
If you don't find your mini-manual, or if you want to look at it before removing the controller, you can download it here.
Here are some links you or someone you know can use for test help, but read their safety warnings first:
(if it's not shorted or burned, it's probably okay)
You can find links to helpful exploded view diagrams and part ordering help here. I recommend that you bookmark that link to your favorites.
Accessing some components for testing and possible replacement will require you to remove the oven from the wall.
If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.
You can download owner's manuals and installation instructions for several brands (including Amana, Jenn-Air, Kitchenaid, Litton, Maytag, Roper, Tappan, Thermador and Whirlpool) here.
If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you (usually $75 -90) or the labor charge to do the work(usually $75 -90 more) . See the model tag in or on the unit for the date of manufacture.
If nothing else, you can save about $75 by taking it to the shop yourself.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 07, 2009
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