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I would advise also opening the door on the back of the printer (if this printer has one), removing any paper trays and cartridges too. All of these can obscure places where paper can jam. Be thorough as even the tiniest scrap can cover a vital sensor.
Try to press the reset button on your printer if did not works just try to download the reseter of your printer in HP Laserjet 1020 at the HP website. Because your printer have a lifespan printing; example if your printer have a 100,000 copies to be print so you have aloud to print not more than 100,000 copies. That's why need to reset your printer using the reseter program by HP.
Had the same problem. Changed cartridge. Still didn't work. I suggest taking out cartridge and examining inside of printer carefully. I found a piece of balloon and a hair tie (aargh!, my kids). Works now.
Just wanted to post this as one more thing to check before junking the printer or spending money on HP support.
Maybe if you hold down the cycle button and let it run through a "test cycle" to receive a printer data sheet it might clear the internal buffer or whatever you call that short term memory these printers have. Let us know. JP