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My HP PSC 1610 ALL-in One Printer,Scanner,Copier does not scan any more. It says"no scan option.I reset, then tried to get serial nr. and service ID. got to Information Menu"RL2063" Nothing else worked. I am a senior, pleasehelp.

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  • 1,879 Answers

Make a standalone copy first and if it does, proceed to the next step.

Uninstall the HP software, turn off the printer and restart the computer.
Once computer is ready, head to www.hp.com. Use the search function on the website for your product.
Download the software and install. Follow on-screen instructions.

Posted on Nov 17, 2008

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