Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Please help Hi there Jonnie, I have the exact same problem witht the Canon MP830, where I get the 6A00 error on the LCD. I followed your instructions, moved the printer head to the left (it was fairly stuck but it did move and now it slides softly left and right). I then used cotton tips and windex to clean the purge unit area and as you mentioned, it had a fair bit of ink. Now, when I turn it on, i still get the same error but the print head does not move back to its original position. I turned it off again and moved it all the way to the right, turn it on again and the same error occurred. I am running out of options, I see some sort of clear plastic flaps coming from the bottom of the purge, not sure if its meant to be there. I was hoping you could provide me with further help, may be giving me more detailed instructions or help on opening it near the purge unit (i can see a screw under the unit, right in the direction of the purge are). I am a bit worried I may have caused further damage by moving it to the right, is it meant to click? I had to apply a bit of force, not too much though and it doesn't seem anything has broken off, but the head now seems to move left and right fairly easily, however when i turn it on, it stays where ever i have left it - it won't move to the right and continues giving me the same 6A00 error. Your help would be appreciated. Please help me if you can. Cheers, Mike

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  • kutedj Nov 17, 2008

    Sorry for annoying you again Jonnie, where it says "I am a bit worried I may have caused further damage by movit it to the right", it should say "moving it to the left". The head was stuck on the right side all the time during the display of the 6A00 error, I had to move it to the left in order to reach the purge unit - this is where I had to apply a bit of force as it was stuck. Hope this clarifies.

    Thank you once again.


  • kutedj Nov 19, 2008

    Hello again,

    I have managed to fix the problem. All good now.


  • kutedj Nov 22, 2008

    Thanks for the extra information :)

    All the best.


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The problem apparently is related to the purge unit located at the far right side on where the printhead moves back and forth.
there appears to be three common problems that causes the error, which is related to a paper jam error. 1) If its a new printer or even an older one, there are two sponges that collect ink and two plastic wipers located in purge unit may be loose or missing. Check to see if its it there. If not, it may actually be stuck somewhere.
2) there may some paper stuck somewhere around the printhead and or the purge unit or
3) there is a build up of gooey ink on the purge unit.
, I turned off the printer & unplugged it, move the printhead to the left and used long Qtips with Windex to clean up the ink around the purge unit including a little white plastic spring-loaded lever. also dampen the sponges with Windex. If you do this be careful not to dislodge the sponge or wipers. If you do, you can alway stick the pieces back in. After cleaning it, and checking the sponges and wipers are seated correctly, plug the unit back in and hopefully it will work fine. hope this helps.dont forget to rate as fixyaa

Posted on Nov 21, 2008


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