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It is most likely clogged in the tube. You need to take the hose off and run hot water through to see if the water comes out right away, if not you have either dirt or clumps of pet hair stuck. Good Luck
You did not say which model this is, but if it is the F5800 or F5900 series, the most common reason for lack of pick up is that the lid is not fully seated on the dirty water tank. Be sure to hook the two tabs on the front of the lid, and then snap the rear latch into place. Another reason is that the duct on the front of the dirty water tank is missing. The duct may have been removed to install the hose, and was not put back in place. It is a square plastic piece, about the size of a slice of sandwich bread, which slides into the front of the tank. A far less common reason for no pick-up is that the seal that the tank sits on has fallen off the motor cover suction tube. You will see a round tube on the bottom of the dirty water tank. This sits on top of a large rubber seal on the motor cover when the tank is in place. Be sure the seal has not fallen down into the hood.
There are several possibilities for low pick up. The most common problem is that the lid is not correctly seated on the recovery (lower) tank. It is also possible that the rubber seal on the motor standpipe is out of place. The round tube on the bottom of the tank sits against the seal. Remove the tank and look for a large rubber ring on top of a plastic pipe. A less common issue is damage to the rug nozzle because the screws holding it against the carpet have been broken loose by dropping the shampooer on it's nose.
The Kirby shampooer isn't designed to be a extractor.What the shampooer does is create the foam,and the brushroll on the shampooer works it into the carpet.After the carpet is dry,(about an hour,)switch to the vacuum,and the vacuum picks up the dry foam.