Question about HP DeskJet 932c InkJet Printer

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Color ink cartridge is defective but black cartridge is okay.

Can I still print black and white documents with my defective color ink cartridge still in the cradle, and if so, how?

I got both cartridges refilled recently and was told by the clerk that the color ink cartridge did not test okay. I still reinstalled both b/c I read that I had to have both cartridges in the cradles in order to print. The red ink light is flashing and when I open the lid the ink cradles land on the color ink cartridge problem symbol. The printer will not print anything, work docs, test page, etc. Thanks.

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No, you can't print with only one cartridge in the printer. The printer needs both of them to close the electric circuit. Remove the color cartridge and inspect it. Clean the electric contacts on it- sometimes, when the contacts are dirty, the printer cannot recognize the cartridge. If that doesn't do the trick, you will need to replace the color cartridge.

Posted on Apr 20, 2010

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BUY THE BLACK INK! not the TRI-COLOR!

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