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Water does not heat up.

The power light is on, but nothing happens.

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Heat element burned out

Posted on Nov 17, 2008

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johnshami had this solution on another post, and it worked for us when the manual's instructions to "prime" the machine resulted in no water leaving the tank to enter the machine:
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I contacted Keurig at 866-901-2739. Based on my serial number, I was still within my 1 year warranty. They determined that my heating element was bad, based on the fact that the the area above the power cord was not at all hot, which it would be if it was truly heating.

My new machine will arrive via FedEx in 3 days!

The Keurig rep did also mention that the heating elements are sensitive to hard well water, which I have. They have seen issues where hard water requires you perform more frequent de-scaling of the brewer, depending on water hardness. Alternatively, we may switch to bottled water.

Nov 19, 2007 | Keurig Elite B40 Coffee Maker

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