I use Netgear Prosafe VPN I can connect to VPN if I am hard wired but not wireless. I can connect to VPN through another router but not the D-Link 624M that I am now using. Please advice. Thank you, Noami
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It probably has something to do with the fact that this particular model is not meant for personal use, but in big corporations. It does not support UPnP which allows possibly harmful programs that are accessing your router to auto configure the security settings on your router. If you got any more problems with your router, maybe you should check out this cool users manual. It really helped me a lot, maybe it will help you, too :)
The netgear prosafe VPN router is a high-end component ment for business and corporate use and does not support UPnP
UPnP (Universal Plug and Play) allows programs accessing your router (limewire, utorrent, etc...) to auto configure the security settings on your router which would be harmful to a business/corp. network.
On all netgear routers, on the back, is a small pinhole. Press the button inside this pinhole for about 10 seconds, and then unplug the router. Still holding the button in, plug the router back in and wait an additional 20 seconds. When you release the button, the router should boot up to factory standard settings. You should then be able to connect to it through the ethernet cable, and reconfigure your settings. If you need assistance doing so, please reply to your post so we can help.
please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem). fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.