Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Refrigerator won't cool

We have a 2005 Kenmore Trio #76502500 which has the freezer on the bottom of the unit. This morning I noticed the temp in the fresh food section was 70 degrees! Freezer is still at 0 degrees. Sears can't send anyone out to the house for 3 days, so we are stuck! I am pretty handy, just need to determine what component is causing the problem (unless its the compressor). I checked and cleaned the coils (they were dusty and had alot of labrador hair!) There is a slight chance the fridge door MAY HAVE been left ajar during the night, but I can't be certain. The compressor *is* humming and the condessor fan motor *is* blowing. I am thinking a problem with the EVAPORATOR FAN Motor, but not sure how to check it. Any help would be appreciated.

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Re: Refrigerator won't cool

We bought a Kenmore Elite Trio 596.76533500 from Sears in 2006. A few months passed and the Elite broke down. The tech person came out and found that the AC Evaporative Fan was inoperable. It was replaced (part #67003917). A few months later the same thing happened. But before they came out, I spoke to the tech person on the phone who seemed very familiar with the fan. He said that they've had numerous problems with that fan model and would bring out an older-type one that had fewer sensors and that was less prone to failure. The "motor evap" part #2214986 (Whirlpool compatible) was put in and everything has been working since... Hope this helps...

Posted on Aug 17, 2008

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Re: Refrigerator won't cool

Rick, I've seen a lot of evap fan motor failures on these models. If your model number begins with 596, this is a AC evap fan motor. The posted model should have an electronic board. There should be a tech sheet behind the bottom toe panel that will show how to enter the test mode to check the evap fan. You can also use a cheater cord and run power directly to the motor to see if it runs. Be carefull when doing this, use some alligator clips on the end of the cord. If the fan starts running then you are probably looking at a bad bi-metal (defrost thermostat) on the evaporator. On some models, the evap fan motor runs through this. The part number for the motor is 67003917 and the bi-metal is 67003426. All this is for a model number starting with 596. back.

Posted on Dec 02, 2006

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Re: Refrigerator won't cool

Hi, I have the same problem with the same unit, I had bought the extended warranty and my unit was only 4 years old. The fridge was warm and the freezer was working, then the freezer stopped working. They replaced the compressor and the fan in the freezer. The technician said that they had to replace the compressor on a "whole rash" of these units that started with 596. Hope that this helps. I guess if the unit is under 5 years old it is covered by the company if it is the compressor. Its just hard to get the company to pay for it.

Posted on Aug 26, 2008

Re: Refrigerator won't cool

Just bought a Kenmore Elite Trio 795.77719700 from Sears Grand on 3-29-08. We could not get the unit delivered so we had to rent a truck and appliance dolly the following Saturday 4-5-08 ($84.00 more). The first day home control panel showed off and the unit will not come on. Could not get any help from sears at all. The sales reps knew nothing. We went back to the store and were literally left standing in the aisle once we told them we had a problem. We had to call tech support and the first available appointment is 4 days from 4-5-08. We can not get the unit to come on and the instruction book reveals nothing about this problem. We will see

Posted on Apr 06, 2008

Re: Refrigerator won't cool

I jumped the thermostat in the freezer and it came back to life. I ordered a new on and it has been good ever since

Posted on Feb 13, 2008

Re: Refrigerator won't cool

We just had this problem. Suddenly the fridge was at 69 degrees while the freezer was still nice and cold. The cause was ice blockage in the freezer. With this model, cold air is sent up a duct from the freezer up the center of the refrigerator section and out a vent on the top-middle of your refrigerator section. Because we had a faulty seal on our refrigerator door cover, ice began to form in the duct, specifically down below in the freezer. To fix it, all I did was remove the ice maker in the freezer (shut off water, remove a few bolts) then remove the back panel inside the freezer. The blockage was staring right at me. Turned on the defroster (red know under right side of fridge) and let the ice melt, with a little help from my screwdriver. Once the ice was gone, turned off the defroster, put the panel back on, put the ice maker back on, turned on the ice water, and presto - back in business. Oh, I fixed the seal too. Turned out the door was mounted crooked after a recent move.

Posted on Feb 12, 2008

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