Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Detects as usb but not the drive, 4 clicks tries to spin

Ok on 500gb hdd I run it off a usb enclosure. It does not recongnize in Disk management, when I go to Device manager it detects it as USB device only not as a drive. Though if I hook another good working drive up it detects it just fine. Some one mentioned uploading drivers from WD site. Is this something that can help the issue. It doesn't spin but more tries to spin, basically clicks 4 then stops. Its my 2nd WD harddrive and 2nd to crash, needless to say I wont' be buying This brand again although in past its all I bought because I thought it was reliable company.

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  • slobs Nov 17, 2008

    I have the same problem. My Book tries is unreconizable on my laptop w/XP. Worked fine for about eight months and then it stopped.

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Posted on Jan 02, 2017

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SOURCE: detects as usb but not the drive, 4 clicks tries to spin

"I don't know what's happend to the HDD behind my back but I think it might have been bumped off a table and just neatly put back" well.... i don't think so. i think that you use external HD's as if it where internal. by wich i mean keep em on long, like a normal HD. problem with external is because this technology isn't here long they get overheated very fast, even with a fan. without a fan they can get up to 90 degrees celcius FAST, and damage but also impose a safety risk. IF you MUST have an external HD (serious, get an internal extra) the: get a good brand, with a fan, and only use it temporarely, about up to 30 min and 60 min max as an exeption if you must use it. so instead of watching a 3hr movie form it, copy it to intern HD, watch, then delete it from iternal. if you dont; like to use it that way... it's the only way OR get an internal one. they are only good for back up's, not for any kinda "active/intens" use. so...sry but for now they are just **** and i STRONGLY advise you not to buy one from a "good brand" but to buy none at all. buy an internal extra HD, set as slave, done. i really don't undrstand all these ppl buying external HD's but i guess they sound convenient, but that aside. being burned alive at night cause your ext HD caught fire isn't worth it, plus they WILL live short -1yr- unless used solely as back up medium.

Posted on Nov 24, 2008

  • 93 Answers

SOURCE: my 500gb wd external hard

Please post the OS in use when asking computer questions.It may be that the usb port has lost connection by plugging and unplugging the Hdd. Quite common.
You need to look in control panel > system > device manager.There you will see an ! mark over the device that is not working. By right clicking the icon you will have the opportunity to "uninstall it". Then close those windows down > close the machine down > plug the Hdd in and restart the machin. It should find the disk again. If not, remove it as above and replug after the machine is fully started

Posted on Sep 22, 2010

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

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Ok, here's some step by step instructions.

First is the light on the nexstar coming on when you plug it in, if so what colour? If not try using both USB connectors on the PC end to plug in, it's possible you're not getting enough power if the light is not on as many 2.5" hdd enclosures require 2 USB connections one for power and data and the other for additional power.

Next, if the light is on but no drive in my computer, right-click on my computer, then left-click manage, select disk management from the MCC window that pops up. If your Nexstar HDD shows up here, identify it on the bottom part of the window and report back what is said there.

If it is not there and the light is on, try a different USB port. If the light is not on or you tried the other ports and still no luck the enclosure itself may have failed.

Try moving the HDD into a new enclosure and try again. If this works, Great, if not then the HDD may be damaged and may need a pro to get your files back. If that is the case report back here with your progress and region and I will recommend an appropriate pro.


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Sounds like either the HDD or the USB controller card is almost dead.

Sorry for the news, if it is the USB controller you should be able to have the drive transferred into a new enclosure and continue using it. However if it's the circuitry on the Hard drive itself you may be in need of more serious assistance.

You can take the drive to most computer stores and have someone tranfer it into a new enclosure if you need the data and don't mind the risk of voiding your warranty. If that doesn't work, let me know and I can point you in the direction of a service company that can attempt to extract you files from the damaged drive.


Chris

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Detects as usb but not the drive, 4 clicks tries to spin


"I don't know what's happend to the HDD behind my back but I think it might have been bumped off a table and just neatly put back" well.... i don't think so. i think that you use external HD's as if it where internal. by wich i mean keep em on long, like a normal HD. problem with external is because this technology isn't here long they get overheated very fast, even with a fan. without a fan they can get up to 90 degrees celcius FAST, and damage but also impose a safety risk. IF you MUST have an external HD (serious, get an internal extra) the: get a good brand, with a fan, and only use it temporarely, about up to 30 min and 60 min max as an exeption if you must use it. so instead of watching a 3hr movie form it, copy it to intern HD, watch, then delete it from iternal. if you dont; like to use it that way... it's the only way OR get an internal one. they are only good for back up's, not for any kinda "active/intens" use. so...sry but for now they are just **** and i STRONGLY advise you not to buy one from a "good brand" but to buy none at all. buy an internal extra HD, set as slave, done. i really don't undrstand all these ppl buying external HD's but i guess they sound convenient, but that aside. being burned alive at night cause your ext HD caught fire isn't worth it, plus they WILL live short -1yr- unless used solely as back up medium.

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Accessing


if you can get another hard drive and place it in the enclosure plug usb cable in then turn on the enclosure and see if this works if doesnt place it on another unit or pc and see if it accepts if it does then the usb drivers need to be re-installed goto my computer device manager and find usb it looks like a trident hilight this and click uninstall from menu list in properties then on the top of manager there will be a computer with a spyglass click on this and windows will find new devices let it continue then reboot then re-try enclosure if all goes well it will come up found new device. retry other hdd you first placed in enclosure if it dosen't feel hdd is turning the platters then get rid of hdd. hope this goes well

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