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Laptop screen flickered, went grey and now won't come on

The laptop screen flickered a few times and went grey. It then shutdown. When it was rebooted, it worked for a short time then went grey again. Subsequent reboots failed to bring the screen back to life, even though the lights on the keyboard started up.

I've found a recall notice for the laptop, but I'm outside the 24 month warranty by 121 days. The same notice suggested that if you haven't experienced a problem yet, then they have a bios update that adjusts the fan algorythm.

HP technical suggested that it's possibly a video card problem and since it's part of the motherboard, the entire board will require replacement.

I was hoping that a repair could be completed, but don't know where to turn. Is HP the best option, or should I try a local repair shop? I recall an HP PC problem that I had previously, and HP wanted me to scrub the hard-drive before sending the unit to them.

Either way, do you think that the video card be repaired? Do you have any idea what a repair would cost (replacement or repair)?

Thanks in advance!

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  • donb33 Nov 19, 2008

    Thanks for the suggestions. This was very helpful.

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The video chip is on the motherboard, would not be cost effective to replace, and the motherboard replacement would not be cheap. Get a quote first, they could charge for a quote and then offset it against the repair cost should you go ahead.

I suggest that you put the money towards a new laptop, it would be better, faster, than your old one.
You can use your old laptop for parts.
Remove the hard drive and place it into an external USB hard drive case, to use as an external data or backup drive. Use the RAM to increase the memory capacity of your new laptop.

Posted on Nov 17, 2008

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